Anthena Carter-Valadez
Detroit,MI
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Citi Trends
Inkster, Michigan
10.2023 - 06.2024
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Home Health Caregiver
Citrus Lane
Phoenix, Arizona
11.2022 - 06.2023
- Helped clients stay happy and healthy by providing mental and emotional support.
- Provided companionship services including reading aloud, playing games or engaging in conversation with clients.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Janitor
Little ceasers arena
Detroit, MI
01.2021 - 10.2021
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Notified building managers about needed repairs to maintain public safety.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Dusted furniture, machines or equipment.
- Follow established safety procedures while operating machinery and using chemicals.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Move furniture, equipment, boxes or other items as requested by supervisors or clients.
Education
GED -
Ser Metro
Detroit, MISkills
- Complaint resolution
- Account updating
- Scheduling
- Paperwork processing
- Positive and professional
- Prioritization
- Report generation
- First aid and safety
- Adaptive team player
- Receiving support
- Reading comprehension
- Calm demeanor
- Multi-line telephone operations
- Follow-up skills
- Client safety and first aid
- Emotional companionship
- Medical care support
- Social interaction
- Housekeeping duties
- Empathy and patience
- Clear communication
- Compassionate care
- Behavior redirection
- Adaptability and flexibility
- Care plan assessment
- Patient assistance
- Diabetes care
- Mobility support
- Verbal and written communication
- Physical therapy support
- Care plan management
- Activities of daily living
- Meal preparation
- Bathing assistance
- Medication administration
- Personal hygiene management
- Chronic illness management
- Health monitoring
- Fall prevention
Timeline
Customer Service Representative
Citi Trends
10.2023 - 06.2024
Home Health Caregiver
Citrus Lane
11.2022 - 06.2023
Janitor
Little ceasers arena
01.2021 - 10.2021
GED -
Ser Metro