Anthoby Smith
Medford,United States
Summary
Upbeat Operations and Logistics Professional with high-level emotional intelligence and demonstrated leadership. Managed opening and closing duties while coordinating employee schedules to meet demand, driving project success and enhancing customer satisfaction through attention to detail. Focused on delivering high-quality work and consistently exceeding budget and schedule targets.
Overview
15
15
years of professional experience
Work History
Independent Contractor
Retail Business owner
Islip, New York
09.2024 - Current
- Managed daily operations of retail business, ensuring efficient workflow and customer satisfaction.
- Tracked daily sales and product inventory to inform business decisions and maintain financial accuracy.
- Oversaw inventory management and restocked shelves regularly.
- Trained new staff on customer service protocols and product knowledge.
Operations Manager
Shipmonk
Bay Shore, United States
11.2011 - 09.2024
- Executed 80+ employees' shifts daily while balancing billing and employee in attrition by 10% without layoffs or client dissatisfaction.
- Allocated and guided team members, enhancing productivity and performance metrics by 5-10% weekly.
- Analyzed forecasted business volume expertly by planning, organizing, and delegating daily operational activities.
- Optimized procedures for higher efficiency to help company evolve and grow. Helped reduce company expenses in operations more than 16% across the board.
- Bay Shore, United States
Shift Supervisor - SSD
Amazon
Mellville, United States
08.2019 - 11.2022
- Administered high-volume orders averaging 30-180k to ensure timely fulfillment.
- Managed Cycle counts & SRC counts for inventory purposes.
- Presented multiple reports and bridges and created action plans.
- Supported continuous improvement strategies based on 5S, RCA and Lean principles.
- Improved building productivity by coaching team members on effective work strategies. and increased count accuracy by 83%.
- Achieved production targets by organizing schedules and managing priorities effectively.
- Mellville, NY
Shift Supervisor- OTR
Amazon
Shirley, United States
11.2018 - 08.2019
- Reduced costs by 15% by revising new driving schedule and routes.
- Contributed to company growth through efforts to reduce costs, streamline work processes and improve service delivery.
- Drove company growth by reducing costs, streamlining work processes, and enhancing service delivery.
- Exceeded company expectations during peak season delivering all parcels on 98% succession rate.
- Surpassed company expectations during peak season by achieving 98% delivery success rate for all parcels.
- Devised a new safety plan for more than 70 drivers and created a new training that helped reduce accidents and improve maintenance on trucks by reducing emissions and lightening routes.
- Shirley, NY
Lot Technician
Infinity of Lynbrook
Lynbrook, United States
12.2017 - 11.2018
- Coordinated customer check-ins for service appointments, ensuring efficient workflow.
- Assessed cars, PDI's prep and moved cars to inventory lot.
- Executed tracking new and used car inventory.
- Managed daily operations of over 200 cars in the service department. and completed Minor mechanic labor.
- Delegated inventory reconciliation and conducted car counts.
- Conducted multi-point inspections, verifying fuel levels, safety features, and disclosure displays.
- Lynbrook, NY
Education
BACHELORS DEGREE - Database Administration
PALM BEACH STATE COLLEGE
Palm Beach State, FLAssociate in Arts (A.A.) - Liberal Arts
SUFFOLK COMMUNITY COLLEGE
Brentwood, NYSkills
- Inventory control
- Production reporting
- Sales analysis
- Shift reporting
- Process streamlining
- Continuous improvement
- Project leadership
- Team leadership
- Staff training
- Safety management
- Customer service
- Effective communication
Timeline
Independent Contractor
Retail Business owner
09.2024 - Current
Shift Supervisor - SSD
Amazon
08.2019 - 11.2022
Shift Supervisor- OTR
Amazon
11.2018 - 08.2019
Lot Technician
Infinity of Lynbrook
12.2017 - 11.2018
Operations Manager
Shipmonk
11.2011 - 09.2024
BACHELORS DEGREE - Database Administration
PALM BEACH STATE COLLEGE
Associate in Arts (A.A.) - Liberal Arts
SUFFOLK COMMUNITY COLLEGE