Summary
Overview
Work History
Education
Skills
Additional Information - Software
Accomplishments
Timeline
Generic
Anthon Sonnier

Anthon Sonnier

Remote Operations Specialist
Houston,TX

Summary

Customer-focused professional with 5+ years in logistics and operations, specializing in resolving complex issues (shipping, billing, inventory) for clients and teams. Adept at de-escalating conflicts, optimizing workflows, and ensuring accuracy in fast-paced environments. Seeking a remote role to leverage my expertise in process optimization, async collaboration, and self-directed workflows—ensuring seamless productivity in virtual environments.

Overview

13
13
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Medical Technician/Customer Service Representative

Workplace Safety Screenings
Houston, TX
06.2022 - Current
  • Accurately documented 50+ patient records daily using digital systems (CRM), maintaining 99% data-entry accuracy.
  • Collaborated with cross-functional teams via Slack/email to resolve discrepancies in real-time
  • Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
  • Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
  • Continuously improved skills through ongoing education and professional development courses.
  • Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
  • Trained new staff members in laboratory procedures, contributing to overall team success and cohesion.
  • Performed routine maintenance on medical equipment, ensuring reliability and accuracy of test results.

Bookkeeping

K&K Financial Co.
Houston, Texas
02.2020 - Current
  • Automated payroll tax submissions via QuickBooks, reducing manual work by 10+ hours/month.
  • Managed client accounts asynchronously using cloud-based tools (QuickBooks Online, G Suite)
  • Perform payroll functions in an accurate and timely manner and submit payroll taxes.
  • Conduct reconciliation of all accounts on an as needed basis.
  • Maintain and balance the general ledger in an accurate, complete, and up-to-date manner.
  • Perform all activities related to the accounts payable function including reviewing, coding, and processing payments.
  • Perform account receivable functions including invoicing, deposits, collections, and revenue recognition.
  • Prepare financial reports through collection, analysis, and summarization of data.
  • Interpret and apply accounting policies, rules, and regulations to all work in order to ensure compliance with applicable standards.

Warehouse Clerical Aid

Best Buy
Houston, Texas
02.2018 - 02.2019
  • Managed approximately 25-30 incoming calls, emails and faxes per day from customers.
  • Monitor and evaluate inventory control processes and procedures and assist in monitoring accuracy.
  • Provide training assistance in procedural processes, systems, knowledge, and inventory management to facility employees.
  • Measure, track and report audit results and advises management of concerns and potential issues audit receiving, shipping, and warehouse operational procedures in secondary markets.
  • Assist in monitoring inventory discrepancies, diagnosing problems, developing recommendations, and requesting inventory adjustments.

Quality Assurance

XPO Logistics
Houston, Texas
03.2016 - 02.2018
  • Directed team of 11 personnel, overseeing records, performance, and quality assurance.
  • Supervise the Inventory Control team.
  • Maintain inventory records and reconcile discrepancies.
  • Establish and maintain procedures for meeting company and customer commitments.
  • Promote and implement continuous improvement initiatives.
  • Train, motivate and lead others within area of responsibility/ Facilitate conflict resolution and enforce company policies and procedures.
  • [Cross-Trained as Box Truck Driver]
  • Pick up goods and materials, verify loads for accuracy, and deliver them as instructed.
  • Load and unload cargo.
  • Handle basic vehicle maintenance; comply with all safe work practices, policies, and processes at all times.
  • Complete and verify paperwork for accuracy.

Warehouse Associate

XPO Logistics
Houston, Texas
12.2015 - 03.2016
  • Assist with shipping and receiving activities, including unloading trucks, checking in merchandise, matching purchase orders to sales orders and distributing orders to sales associates for processing.
  • Read over 30 customer orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, distributed and/or shipped.
  • Ensure warehouse is accessible and safe for employee and customer traffic.
  • Complete your work in a safe manner; adhere to all safety policies and procedures.
  • Assemble products and participate in inventory counts as needed.
  • Take check calls from drivers, ensuring that loads will deliver on time; validate all load data prior to marking loads delivered, for accounting purposes.
  • Monitor daily pick-ups and deliveries; verify that loads have arrived on time and in good condition.
  • [Cross-Trained as Customer Service Representative]
  • Properly bill shipments pursuant to applicable tariffs and pricing agreements.
  • Recognize and resolve documentation errors.
  • Assist customers via phone, email and fax with inquiries including: tracing shipments, rate quotes, tariff discrepancies and billing and/or invoicing questions.
  • Perform general clerical duties as assigned, including: answering and directing phone calls, filing, data entry and billing.
  • Process over, short and damaged freight and related documentation for customer resolution.

Sort/Unload

UPS
Houston, Texas
09.2015 - 12.2015
  • Responsible for correctly sorting incoming packages into their designating sort lane according to the twilight shift's order, continual lifting, lowering and sliding packages that typically weigh 25 - 35 lbs. and may weigh up to 70 lbs into the designated delivery truck.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%

Leasing Consultant

University View
Houston, Texas
06.2013 - 08.2014
  • Responsible for the leasing, marketing and maintaining positive resident relations of multi-family residential apartments.
  • Greeting all residents, future residents and internal team members in a professional and consistent positive manner.
  • Keeping a high level of service in mind with every task while resolving conflict to benefit all concerned parties.
  • Touring apartment homes and community grounds including models, amenities, and vacant apartments.
  • Preparing lease documents and related paperwork for management.
  • Facilitating the move in /move out process.
  • Basic bookkeeping and clerical work.
  • Promoting positive resident relations.
  • Respecting the boundaries of confidentiality, fair housing laws and safety.
  • Executing on site marketing and advertising directives.

Warehouse Representative

Restoration Hardware
Houston, Texas
02.2012 - 06.2013
  • Correctly picked, checked, prepared and manifest orders for 25+ shipments daily.
  • Safely loaded outbound freight; received inbound loads.
  • Safely staged material within designated areas.
  • Properly built displays, fold cartons and palletize product; sort damaged product.
  • Safely manually wrapped pallets with shrink wrap.
  • Safely operated various equipment and tools.
  • Correctly utilized a warehouse management system and maintained appropriate work documents.
  • Properly inspected trailers prior to loading or unloading freight.
  • Maintained the cleanliness and order of work areas.

Education

Some College (No Degree) - Information Technology, Business/Finance

Prairie View A&M
Prairie View, TX
08.2014 - 12.2016

High School Diploma -

Westfield High School
Houston, TX
08.2010 - 05.2014

Skills

  • Slack

  • Zoom

  • CRM

  • Data Entry

  • Microsoft Excel (Pivot Tables, VLOOKUP)

  • Async Communication

  • Oracle

  • SAP

  • WordPerfect

  • Microsoft Word

  • PowerPoint

  • Outlook Express

  • Workday

  • CRM

  • ERM

  • QuickBooks

  • HTML & CSS

  • Linux OS & Commands (basic)

  • Windows 7-81-10

  • Bookkeeping procedures

  • Bookkeeping oversight

  • Bookkeeping experience

  • Bookkeeping and reconciliation

  • Customer service

  • Problem-solving

Specimen processing

Medical office administration

Specimen collection

Additional Information - Software

  • Oracle
  • SAP
  • Microsoft Excel
  • WordPerfect
  • Microsoft Word
  • PowerPoint
  • Outlook Express
  • Workday
  • Yardi
  • Blue Moon
  • Onesite
  • AMSI
  • Red Prairie
  • Order Management System
  • Field Management System
  • CRM
  • ERM
  • QuickBooks
  • HTML & CSS
  • Linux OS & Commands (basic)
  • Windows 7-8.1-10

Accomplishments

  • Supervised team of 8 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Medical Technician/Customer Service Representative

Workplace Safety Screenings
06.2022 - Current

Bookkeeping

K&K Financial Co.
02.2020 - Current

Warehouse Clerical Aid

Best Buy
02.2018 - 02.2019

Quality Assurance

XPO Logistics
03.2016 - 02.2018

Warehouse Associate

XPO Logistics
12.2015 - 03.2016

Sort/Unload

UPS
09.2015 - 12.2015

Some College (No Degree) - Information Technology, Business/Finance

Prairie View A&M
08.2014 - 12.2016

Leasing Consultant

University View
06.2013 - 08.2014

Warehouse Representative

Restoration Hardware
02.2012 - 06.2013

High School Diploma -

Westfield High School
08.2010 - 05.2014

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Anthon SonnierRemote Operations Specialist