Valvoline Instant Oil Change - Manager
August 23, 2023 - Present
Promoted to Manager in December 2025
- Supervised daily operations, enhancing service quality and operational efficiency.
- Trained, coached, and mentored team members, elevating customer service skills and overall performance.
- Manage inventory levels to prevent shortages and maintain an efficient workflow.
- Implement and enforce safety procedures to maintain a secure work environment.
- Conduct routine equipment inspections to ensure proper operation and compliance with safety standards.
- Resolved customer questions, concerns, and complaints, fostering customer satisfaction and loyalty.
- Enforce customer service standards to maintain consistent, high-quality service.
- Collaborate with team members to improve service quality and shop performance.
- Started position on August 23, 2023, and earned promotion to Manager by demonstrating strong leadership and performance.