Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Anthony Acosta

Avon,IN

Summary

Dynamic Shift Manager at Papa John's with a proven track record in team leadership and customer satisfaction. Expert in inventory management, achieving minimal food cost variance through precise measurements. Recognized for consistently earning 4-5 star reviews, demonstrating strong brand engagement and effective time management skills.

Overview

3
3
years of professional experience

Work History

Shift Manager

Papa Johns
Brownsburg, IN
12.2024 - Current
  • I ensure that we meet goals by the end of the night and make sure that team members are accomplishing their tasks.
  • I served as the main inventory manager. Every night, we would do a small count, and the food cost difference would be a small percentage because I would ensure everyone was using cups and measurements correctly.
  • Engaging with customers who walk in, making sure that they are taken care of, and that nothing wrong happens with their order.
  • Consistent 4-5 star reviews whenever I am closing the store.

Certified Deli Trainer

McAlister's Deli
Avon, IN
03.2023 - 08.2024
  • I would work with guests and employees, whether that involved communicating with the guest to solve a problem they might have, or managing employees who were either helping them or guiding them around the store.
  • I ensured that employees were staying on task and meeting their goals with customers but their own goals.
  • Training any new hires who come through the store, showing them the McAlister's way.

Team Member

McAlister's Deli
Avon, IN
06.2022 - 03.2023
  • I would either be a cashier or a busser, running food, cleaning up tables, and engaging with guests. Helping with any problems, or just talking to them about their day.
  • I stayed on top of myself, working towards certain sales goals for the day.

Education

High School Diploma -

Avon High School
Avon, IN
05-2024

Bachelor of Arts - Political Science And International Relations, Law

University of Indianapolis
Indianapolis

Skills

  • Brand Engagement
  • Time management
  • Brand awareness
  • Team Leadership
  • Customer Satisfaction
  • Teamwork and collaboration

Affiliations

  • University of Indianapolis, Student Government Dining Representative
  • Indiana Percussion Association, Event Coordinator
  • Alumni of the Avon Marching Band
  • 2 time State Champion, 1 Time National Champion

Timeline

Shift Manager

Papa Johns
12.2024 - Current

Certified Deli Trainer

McAlister's Deli
03.2023 - 08.2024

Team Member

McAlister's Deli
06.2022 - 03.2023

High School Diploma -

Avon High School

Bachelor of Arts - Political Science And International Relations, Law

University of Indianapolis

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