Anthony Aguilar-Lizzi
Coral Springs,FL
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Publix
Coral Springs, FL
05.2024 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Shift Supervisor
Chick-fil-A
Coconut Creek, FL
03.2022 - 05.2023
- Monitored staff performance to ensure quality standards were met.
- Upheld company standards and compliance requirements for operations.
- Provided on-the-job training to new staff members.
- Planned and developed new operation processes to innovate and stay competitive.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Resolved customer complaints in a timely manner.
Education
High School Diploma -
Marjory Stoneman Douglas High School
Parkland, FL06-2022
Skills
- Customer service
- Team collaboration
- Problem solving
- Language proficiency
- CPR certified
- Training and mentoring
Languages
English
Full Professional
Spanish
Native/ Bilingual
Portuguese
Limited
Certification
- CPR Certified
Timeline
Customer Service Representative
Publix
05.2024 - Current
Shift Supervisor
Chick-fil-A
03.2022 - 05.2023
High School Diploma -
Marjory Stoneman Douglas High School