Anthony Amato
Las Vegas,NV
Summary
Entry-level Service Administrator offering effective communication and well-developed deescalation skills honed across 8 year career history. Manages upset customers with precision and poise and defuses high-pressure situations with grace and diplomacy.
Overview
7
7
years of professional experience
Work History
Service Administrator
Leaf Filter North LLC
Las Vegas, NV
02.2023 - Current
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Provided exceptional support to clients, maintaining professionalism and empathy during all interactions.
- Tasked with data entry, records oversight and issue resolution for assigned offices nationwide.
Technical Support Representitive
SItel Corporation
Biloxi, MS
08.2021 - 05.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Case Worker
Jackson County Civic Action Committee
Gulfport, MS
05.2017 - 08.2021
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
Education
Bachelor of Arts - Social Work
University of Southern Mississippi
Hattiesburg, MS05.2017
Skills
- Policy Enforcement
- Cash Handling
- Call center experience
- Scheduling appointments
- Data Entry
- Complaint Handling
- Meeting deadlines
- Issue Resolution
- Troubleshooting
- Customer Needs Assessment
- Attention to Detail
- Critical Thinking
- Active Listening
- Microsoft Office
- Goal Setting
Timeline
Service Administrator
Leaf Filter North LLC
02.2023 - Current
Technical Support Representitive
SItel Corporation
08.2021 - 05.2022
Case Worker
Jackson County Civic Action Committee
05.2017 - 08.2021
Bachelor of Arts - Social Work
University of Southern Mississippi
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