Summary
Overview
Work History
Education
Skills
Timeline
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Anthony Amato

Las Vegas,NV

Summary

Entry-level Service Administrator offering effective communication and well-developed deescalation skills honed across 8 year career history. Manages upset customers with precision and poise and defuses high-pressure situations with grace and diplomacy.

Overview

7
7
years of professional experience

Work History

Service Administrator

Leaf Filter North LLC
02.2023 - Current
  • Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
  • Provided exceptional support to clients, maintaining professionalism and empathy during all interactions.
  • Tasked with data entry, records oversight and issue resolution for assigned offices nationwide.

Technical Support Representitive

SItel Corporation
08.2021 - 05.2022
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

Case Worker

Jackson County Civic Action Committee
05.2017 - 08.2021
  • Monitored case progress for timely completion and compliance with applicable regulations.
  • Assessed needs of each client and recommended appropriate services and resources.
  • Established trusting relationships with clients, fostering open communication and rapport building.
  • Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
  • Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
  • Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.

Education

Bachelor of Arts - Social Work

University of Southern Mississippi
Hattiesburg, MS
05.2017

Skills

  • Policy Enforcement
  • Cash Handling
  • Call center experience
  • Scheduling appointments
  • Data Entry
  • Complaint Handling
  • Meeting deadlines
  • Issue Resolution
  • Troubleshooting
  • Customer Needs Assessment
  • Attention to Detail
  • Critical Thinking
  • Active Listening
  • Microsoft Office
  • Goal Setting

Timeline

Service Administrator

Leaf Filter North LLC
02.2023 - Current

Technical Support Representitive

SItel Corporation
08.2021 - 05.2022

Case Worker

Jackson County Civic Action Committee
05.2017 - 08.2021

Bachelor of Arts - Social Work

University of Southern Mississippi

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Anthony Amato