Summary
Overview
Work History
Education
Skills
Timeline
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Derrick Johnston

Rocklin,CA

Summary

Accomplished Service Administrator with a proven track record at Roseville Toyota, adept in managing high-volume service requests and enhancing customer satisfaction. Skilled in policy enforcement and organizational expertise, I excel in facilitating seamless communication and training team members, significantly contributing to operational efficiency and client satisfaction.

Overview

9
9
years of professional experience

Work History

Service Administrator

Roseville Toyota
10.2016 - Current
  • Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
  • Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
  • Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
  • Trained new employees on company procedures and software systems, contributing to their rapid integration into the team.

Carpet Installer

Sub Contracting
01.2015 - Current
  • Enhanced customer satisfaction by providing high-quality carpet installation services.
  • Exceeded customer expectations through meticulous attention to detail during carpet fitting and seaming processes.
  • Removed existing flooring materials and prepared area for installation of new products.
  • Laid or repaired tile to meet small-scale and large-scale project requirements.

Education

High School Diploma -

Victory High School
Rocklin, CA
06.2016

Skills

  • Policy Enforcement
  • Incident Management
  • ITIL Knowledge
  • Organizational expertise

Timeline

Service Administrator

Roseville Toyota
10.2016 - Current

Carpet Installer

Sub Contracting
01.2015 - Current

High School Diploma -

Victory High School

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Derrick Johnston