Melissa Barragan
Las Vegas ,NV
Summary
Proven track record in enhancing customer satisfaction and retention at RDI Corporation, adept in problem-solving and customer service. Increased sales by leveraging teamwork and collaboration. Excelled in multi-tasking, ensuring operational excellence and profitability. Achieved significant improvements in store operations and customer engagement through innovative strategies and effective communication.
Overview
7
7
years of professional experience
Work History
Sales Associate
Big 5 Sporting Goods
Las Vegas, NV
12.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Customer Service Phone Agent
RDI Corporation
Las Vegas, NV
08.2022 - Current
- Utilized effective communication skills to build rapport with customers from diverse backgrounds and demographics.
- Conducted thorough research to provide accurate information to customers regarding their questions or concerns.
- Provided outstanding support to fellow team members, fostering a collaborative work environment and boosting overall performance.
- Kept detailed records of customer interactions, updating account information as necessary for future reference.
- Managed multiple priorities simultaneously, ensuring all tasks were completed within designated timeframes.
- Achieved improved customer retention rates by consistently delivering personalized service that exceeded expectations.
Store Manager of Operations
Hottie
Las Vegas NV
03.2018 - 08.2022
- Increased sales by Number% with special displays and promotions.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
- Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
- Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
Education
Valley High School
Las Vegas, NV05.2019
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Big 5 Sporting Goods
12.2024 - Current
Customer Service Phone Agent
RDI Corporation
08.2022 - Current
Store Manager of Operations
Hottie
03.2018 - 08.2022
Valley High School