Anthony Avila
Downey,CA
Summary
Dynamic and results-driven professional with extensive experience at the Los Angeles County Fire Department and Kids R Us. Proven leadership in emergency response and community relations, enhancing operational efficiency and customer satisfaction. Skilled in public education, fostering a culture of safety and teamwork.
I am dependable and hardworking with a positive attitude. Customer service is an important part of who I am. I strive to keep busy and work well in fast paced situations. I am eager to learn and feel I would be an asset to the Costco brand.
Overview
37
37
years of professional experience
Work History
Firefighter (Retired)
Los Angeles County Fire Department
Los Angeles, CA
12.1996 - 03.2025
- Responded to emergency calls, assessing situations and executing firefighting tactics effectively.
- Operated firefighting equipment, ensuring readiness and adherence to safety protocols.
- Conducted fire prevention inspections, identifying hazards and recommending corrective actions.
- Collaborated with team members during training exercises, enhancing operational readiness and response strategies.
- Mentored junior firefighters, providing guidance on techniques and safety practices.
- Reduced risk of fire spread in wildland areas by executing controlled burn procedures.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
Assistant Store Manager
Kids R Us
Los Angeles, CA
06.1988 - 11.1996
- Supervised daily operations, ensuring compliance with company policies and operational standards.
- Trained and mentored new team members, enhancing overall staff performance and customer service.
- Managed inventory levels, implementing efficient restocking procedures to minimize stockouts.
- Analyzed sales data to identify trends, adjusting merchandising strategies to optimize product placement.
- Resolved customer inquiries and complaints effectively, promoting customer satisfaction and loyalty initiatives.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Worked in loss prevention
Education
No Degree - Fire Science
Mount San Antonio College
Walnut, CAHigh School Diploma -
El Monte High School
El Monte, CA06-1988
Skills
- Customer Service has always been a strong part of who I am, from Kids R Us to emergency situations each one is important at the moment
- Reliable team member
- Ability to perform under pressure
- Motivated and hard working
- Detail-oriented approach
- Collaborative team member
- Proficient in conveying information
Timeline
Firefighter (Retired)
Los Angeles County Fire Department
12.1996 - 03.2025
Assistant Store Manager
Kids R Us
06.1988 - 11.1996
No Degree - Fire Science
Mount San Antonio College
High School Diploma -
El Monte High School