Anthony Ayala
Tucson,AZ
Summary
Proven track record in enhancing customer satisfaction and streamlining service operations, as demonstrated at Mr. Ans. Skilled in cash handling and exceptional customer service, adept at fostering guest engagement and hospitality service excellence. Achieved significant improvements in service delivery by leveraging strong work ethic and team collaboration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Mr. Ans
Tucson, AZ
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Charro Steak
Tucson, AZ
08.2017 - 06.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Sales Associate
Sam’s Club
Tucson, AZ
10.2015 - 08.2017
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Cashier
Eegees
Tucson, AZ
05.2013 - 10.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
AAA - Liberal Arts
Pima Community College
Tucson, AZHigh School Diploma - General Studies
Compass High School
Tucson, AZ05.2012
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
Certification
Table games dealer - Desert Diamond Casino
Timeline
Server
Mr. Ans
06.2024 - Current
Server
Charro Steak
08.2017 - 06.2024
Sales Associate
Sam’s Club
10.2015 - 08.2017
Cashier
Eegees
05.2013 - 10.2015
AAA - Liberal Arts
Pima Community College
High School Diploma - General Studies
Compass High School