Anthony Baca
Customer Service Representative
Calhan,CO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Dominos's Pizza CKW
Fountain, CO
01.2023 - 04.2023
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Cross-trained and backed up other customer service representative's
Stower
Amazon
Colorado Springs, CO
10.2022 - 12.2022
- Safely stacked items to maximize space within acceptable safety limits.
- Sorted products onto shelves according to type, weight, and size.
- Utilized scanning equipment to quickly locate and identify items and stock locations.
- made routes for drivers and pulled stow bags.
House Mover
All My Sons Moving
Colorado Springs, CO
08.2022 - 10.2022
- Loaded and unloaded trucks with customer possessions or merchandise.
- Moved furniture and boxes using utility dolly and truck ramp.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Followed verbal and written instructions to properly move and ship products.
Back of House Cook
Rock Bottom Bar & Grill
Colorado Springs, CO
03.2022 - 07.2022
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Ran dish pit when all of our dishwashers walked out.
- Prepped batter for chicken and seafood.
- Made side salads and desserts.
Customer Service Representative
Dominos's Pizza CKW
Colorado Springs, CO
12.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
Back of House Cook
Sonics Drive In
Colorado Springs, CO
09.2020 - 11.2021
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Prepared food items such as meats, veggies and sauces.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Put away food supplies from distributor trucks to efficiently organize inventory.
- Ran the drive in and handed out orders and drinks
- Worked open to close twice a week. \
- Trained new carhops and up front workers.
- Handled money and gave exact change.
- Bagged food items.
Education
High School Diploma -
08.2022 - 03.2023
Skills
Complaint resolution
Creative problem solving
Route dispatch
Money handling abilities
Warehousing functions
POS systems expert
Worksite safety
OSHA guidelines
Wrapping and boxing
Physical fitness
Verbal and written communication
Packaging
Problem-solving skills
Load security
Food rotation
Food spoilage prevention
Ingredients measuring
Garnishing
Kitchen sanitation
Portioning
Institutional and batch cooking
Hospitality service expertise
New hire training
Food preparation and safety
Timeline
Customer Service Representative - Dominos's Pizza CKW
01.2023 - 04.2023
Stower - Amazon
10.2022 - 12.2022
House Mover - All My Sons Moving
08.2022 - 10.2022
Goal Academy - High School Diploma,
08.2022 - 03.2023
Back of House Cook - Rock Bottom Bar & Grill
03.2022 - 07.2022
Customer Service Representative - Dominos's Pizza CKW
12.2021 - 03.2022
Back of House Cook - Sonics Drive In
09.2020 - 11.2021