Anthony Baca
Customer Service Representative
Calhan,CO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Dominos's Pizza CKW
Fountain, CO
01.2023 - 04.2023
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Cross-trained and backed up other customer service representative's
Stower
Amazon
Colorado Springs, CO
10.2022 - 12.2022
- Safely stacked items to maximize space within acceptable safety limits.
- Sorted products onto shelves according to type, weight, and size.
- Utilized scanning equipment to quickly locate and identify items and stock locations.
- made routes for drivers and pulled stow bags.
House Mover
All My Sons Moving
Colorado Springs, CO
08.2022 - 10.2022
- Loaded and unloaded trucks with customer possessions or merchandise.
- Moved furniture and boxes using utility dolly and truck ramp.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Followed verbal and written instructions to properly move and ship products.
Back of House Cook
Rock Bottom Bar & Grill
Colorado Springs, CO
03.2022 - 07.2022
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Ran dish pit when all of our dishwashers walked out.
- Prepped batter for chicken and seafood.
- Made side salads and desserts.
Customer Service Representative
Dominos's Pizza CKW
Colorado Springs, CO
12.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
Back of House Cook
Sonics Drive In
Colorado Springs, CO
09.2020 - 11.2021
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Prepared food items such as meats, veggies and sauces.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Put away food supplies from distributor trucks to efficiently organize inventory.
- Ran the drive in and handed out orders and drinks
- Worked open to close twice a week. \
- Trained new carhops and up front workers.
- Handled money and gave exact change.
- Bagged food items.
Education
High School Diploma -
08.2022 - 03.2023
Skills
Complaint resolution
Timeline
Customer Service Representative - Dominos's Pizza CKW
01.2023 - 04.2023
Stower - Amazon
10.2022 - 12.2022
House Mover - All My Sons Moving
08.2022 - 10.2022
Goal Academy - High School Diploma,
08.2022 - 03.2023
Back of House Cook - Rock Bottom Bar & Grill
03.2022 - 07.2022
Customer Service Representative - Dominos's Pizza CKW
12.2021 - 03.2022
Back of House Cook - Sonics Drive In
09.2020 - 11.2021
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