Anthony Bacchus
Bronx,NY
Summary
Dynamic and results-driven Dispatcher with proven expertise at SNR Logistic, excelling in customer service and operational efficiency. Skilled in data entry and traffic monitoring, I enhanced service reliability and reduced dispatch errors through meticulous record-keeping and proactive communication, ensuring timely deliveries and high customer satisfaction.
Overview
3
3
years of professional experience
Work History
Dispatcher
SNR Logistic
Manhattan, NY
01.2025 - 09.2025
- Oversaw dispatch processes to maintain on-time service execution.
- Monitored communication systems to effectively relay information between drivers and clients.
- Maintained accurate records of dispatched calls and service requests for operational efficiency.
- Assisted in troubleshooting issues with routing software to enhance service reliability.
- Supported team members by providing updates on traffic conditions and potential delays.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Delivery Courier
Cornucopia Logistics
Manhattan, NY
02.2024 - 01.2025
- Delivered packages efficiently within designated timeframes, ensuring customer satisfaction and timely service.
- Navigated local routes effectively using GPS technology to optimize delivery schedules.
- Maintained accurate records of deliveries, verifying receipt and condition of packages upon arrival.
- Communicated proactively with customers regarding delivery status and any potential delays.
- Adhered to safety protocols while handling and transporting packages to minimize risk of damage.
- Assisted in loading and unloading parcels from vehicles, ensuring proper weight distribution for safe transit.
- Adapted quickly to changing schedules and customer needs, demonstrating flexibility in operations.
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Delivery Courier
Metrospeedy
Manhattan, NY
06.2022 - 08.2023
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Safeguarded sensitive materials during transport, adhering to strict confidentiality protocols when handling personal or proprietary information.
- Contacted customers to confirm delivery details and locations.
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Time management
- Customer relations
- Maintaining call metrics
- Traffic monitoring
- Multitasking and organization
- Map reading
- Emergency protocols
- Improving operations
- Driver communication
Languages
English
Elementary
Timeline
Dispatcher
SNR Logistic
01.2025 - 09.2025
Delivery Courier
Cornucopia Logistics
02.2024 - 01.2025
Delivery Courier
Metrospeedy
06.2022 - 08.2023