Anthony Bell
Hilliard,OH
Summary
Accomplished manager and team member with a proven track record of effective leadership, goal setting, and performance. Focus on ensuring safety, delivering positive customer experiences, and executing the company's vision. Expertise in maintaining accurate records and inventory counts, skilled in streamlining processes and implementing new technologies. Dedicated to ongoing team training and fostering a culture of continuous improvement.
Overview
18
18
years of professional experience
Work History
Inside Sales Representative
Pella of Columbus
11.2021 - 11.2024
- Answered in-store customers' questions regarding Pella products and processes.
- Maintained showroom demo products and kept Pella standards for presentation.
- Handled all inbound phone traffic to appropriate departments. Triaged problems and engaged the correct Manager or associates.
- Processed incoming payments for accounts receivable. Communicated with AP and AR departments to reconcile inbound/outbound invoices.
Warehouse Manager
Big Sandy Superstore
06.2017 - 11.2021
- Control of inbound and outbound product demand for Company's Flagship store.
- Streamlined pickup processes to establish Customer Pick-up Hub for entire Columbus Market. Increased weekly customer pickups by 50% while reducing wait time averages by 75%
- Trained new staff on job duties, company policies and safety procedures in support of sales staff.
- Redesigned warehouse layout to accommodate new product, maximize efficiency and mitigate product damage.
Operations Manager /Customer Relationship Manager
Big Sandy Superstore
04.2016 - 09.2017
- Managed customer accounts. Identified financing options available to allow customers flexibility.
- Resolved customer issues prior to and following delivery of product. Established office protocol with customer time on hold with 50% wait time reduction.
- Assisted sales staff in allocation of inventory from varied sources within company.
Commissioned Sales Associate
Sears Holdings
06.2008 - 03.2016
- Opened ongoing communication with customers to establish long-term sales relationships. Maintained 10-15% service agreements yearly
- Greeted first-time customers and offered assistance with selecting appropriate products and services.
- Monitored service after sale and implemented timely and effective problem resolutions.
Instructional Paraprofessional
Dublin City Schools Dublin Coffman High Schol
09.2006 - 05.2013
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Worked with students having behavioral challenges, multiple disabilities, visual impairments, hearing impairments, and Autism Spectrum Disorder.
Education
Bachelor of Science - Criminal Justice
Bowling Green State University
Bowling Green, OH05.2001
Skills
- Effective Task Prioritization
- Analytical Problem Solving
- Driven Professional
- Team Coordination
- Effective Conflict Management
- Technical Documentation
- Customer service
- Customer relations
Accomplishments
Developed an internship and Work Study partnership with Dublin City Schools and Oakstone Academy. Allows Special Needs students the opportunity to gain work experience and establish positive workplace behaviors.
Timeline
Inside Sales Representative
Pella of Columbus
11.2021 - 11.2024
Warehouse Manager
Big Sandy Superstore
06.2017 - 11.2021
Operations Manager /Customer Relationship Manager
Big Sandy Superstore
04.2016 - 09.2017
Commissioned Sales Associate
Sears Holdings
06.2008 - 03.2016
Instructional Paraprofessional
Dublin City Schools Dublin Coffman High Schol
09.2006 - 05.2013
Bachelor of Science - Criminal Justice
Bowling Green State University
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