Crystal Dennison
Garfield,NJ
Summary
Proven Inside Sales Representative at Baystate Pool Supplies, adept in customer service and problem-solving, significantly enhanced sales through strategic client relationships and insightful product knowledge. Excelled in a supervisory role at Wawa, boosting team morale and customer satisfaction by fostering a collaborative environment and implementing innovative solutions. Demonstrates exceptional organizational skills and a commitment to continuous improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Baystate Pool Supplies
10.2022 - 06.2024
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Customer Service Supervisor
Wawa
12.2017 - 10.2022
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Led by example, handling complex customer issues personally to ensure high standards of service.
- Optimized staff scheduling to ensure coverage during peak hours, improving customer access.
- Enhanced team morale and productivity by implementing regular feedback sessions and recognition programs.
- Fostered culture of continuous improvement, encouraging team members to suggest innovative solutions.
Education
Garfield High School
Garfield, NJSkills
- Customer Service
- Attention to Detail
- Exceptional customer service
- Cheerful and energetic
- Adept multi-tasker
- Superior organizational skills
- Email and Phone Etiquette
- Organized and Efficient
- Goals and performance
- Teamwork and Collaboration
- Excellent Communication
- Multitasking Abilities
- Active Listening
- Problem-Solving
- Cash Handling
- Opening and closing procedures
- Stock management
- Decision-Making
- Time Management
- Food safety and sanitation
- Problem-solving abilities
- Organizational Skills
- Effective Communication
- Task Prioritization
- Self Motivation
Certification
Food serv-safe
Timeline
Inside Sales Representative
Baystate Pool Supplies
10.2022 - 06.2024
Customer Service Supervisor
Wawa
12.2017 - 10.2022
Garfield High School
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