Anthony Betancourt
Elpaso
Summary
Dynamic and results-oriented Customer Service Representative with a proven track record at the Customer Service Department, excelling in complaint resolution and multi-task management. Leveraged problem-solving and empathy to enhance customer satisfaction, significantly improving service delivery. Skilled in cross-training and process optimization, consistently seeking innovative ways to exceed customer expectations.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Customer Service Department
07.2023 - Current
- Responded to customer requests for products, services, and company information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Sought ways to improve processes and services provided.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and backed up other customer service managers.
Education
Associate of Science - Counseling Psychology
El Paso Community College
El Paso, TX06-2026
Skills
- Account updating
- Scheduling
- Complaint resolution
- Conflict resolution
- Problem-solving
- Dispute resolution
- Delivery scheduling
- Multi-task management
- Decision-making
- Stress management
- Refund management
- Complaint handling
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Customer Service Department
07.2023 - Current
Associate of Science - Counseling Psychology
El Paso Community College
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