Anthony Birch
New York,New York
Summary
To contribute skills and projects to an environment that will provide me the ability to apply my sales work experience to a respected company. Looking forward to working in an area that promotes quality products and services; and provides me with the opportunity to meet and exceed assigned sales goals, influencing selling approaches coupled with the energy and drive to ensure that the business needs are met.
Overview
14
14
years of professional experience
Work History
Postal Carrier
United States Postal Service
New York
02.2015 - 05.2024
- Deliver packages and mail to businesses and people in towns, cities, and rural areas
- Place packages and letters in mailbox and secure with mailbox flap
- Arrange mail in delivery sequence
- Leave notices on customers' doors informing them packages could not be delivered and will be held
- Inform individuals when mail cannot be delivered due to holidays or inclement weather.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Distributed mail on foot to residences and businesses, delivering to approximately Number customers per shift.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
WeekDay Associates
Lowe's
Brooklyn, New York
01.2013 - 01.2015
- Organize and maintain the sales floor
- Facilitating merchandise that is requested by consumer on sale floor
- Operate forklift plus other heavy machinery in a factory like setting.
- Managed customer relations through communication and helpful interactions.
- Greeted customers and offered assistance for increased customer satisfaction.
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Identified customer needs and wants to enhance customer experiences and boost sales.
Sales Associate
Uniqlo
New York, New York
01.2011 - 01.2013
- Organize the stockroom through a myriad of systems that helps to improve the structure and efficiency of the program
- Facilitates merchandise that was requested by consumers on the sales floors
- Helps maintain fitting procedures
- Suggestive sales techniques by promoting sale; Greet, serve, and accept payment of customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Used in-store system to locate inventory and place special orders for customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Wrapped, boxed and weighed bakery department products.
- Engaged with customers to effectively build rapport and lasting relationships.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Stock Associate
William-Sonoma
New York, New York
01.2010 - 01.2011
- Responsible for inventory related to merchandise including house ware, cooking materials, and kitchen appliances
- Facilitated merchandise that was requested by consumers on the sales floor
- Coordinated shipping and receiving of merchandise when the delivery trucks unpacked
- Organized the stockroom through a myriad of systems that helped improve the structure and efficiency of the program.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Managed inventory storage in clean and organized fashion.
- Performed inventory control, such as counting, and stocking merchandise.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Maintained stockroom records and generated reports for management.
Education
CUNY - City Technology of Brooklyn
Skills
- Practical proficiency with Microsoft Office Program
Volunteer Experience
- Make the Road, Brooklyn, NY, Youth Advocate, 2010, 2010, Marketing techniques including fundraising
- Childcare Services, New York, NY, Mentor/Tutor, 2008, 2010
Timeline
Postal Carrier
United States Postal Service
02.2015 - 05.2024
WeekDay Associates
Lowe's
01.2013 - 01.2015
Sales Associate
Uniqlo
01.2011 - 01.2013
Stock Associate
William-Sonoma
01.2010 - 01.2011
CUNY - City Technology of Brooklyn