Summary
Overview
Work History
Education
Skills
References
Education and Training
Timeline
Generic

JASMINE SMITH

330 NW 17th Ave

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.

Overview

9
9
years of professional experience

Work History

Postal Carrier

USPS
11.2024 - Current
  • Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
  • Kept vehicle clean and well-maintained, conducting regular inspections for any necessary repairs or maintenance needs.
  • Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
  • Maintained a safe work environment by adhering to postal regulations and safety guidelines during mail deliveries.

Customer Service

FedEx Office Print & Ship Center
07.2021 - Current
  • Operate printing, binding, graphics and copying equipment, anticipate and meet the needs of customers
  • Process complex orders
  • Tracked job status by entering work orders and change orders into ppa database.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.

Lead Customer Service Associate

Wawa
08.2019 - Current
  • Responsible for executing great customer service
  • In charge of cash management, checking in and out vendors, role deployment and solving customer solutions.
  • Trained new employees on company customer service policies and service level standards.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Security Officer

Platinum Group Security
05.2020 - 05.2022
  • Securing premises and patrolling property, while monitoring surveillance, and allowing entry
  • Controlling traffic by directing drivers, completing reports by writing down observations information and surveillance activities
  • Interview witness and obtain signatures

Shift Supervisor

Starbucks
03.2016 - 08.2019
  • Completed opening and closing duties to facilitate business operations.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Collaborated with team members to improve performance and implement training updates.
  • Coordinated shift workers for inventory receiving, auditing and restocking.

Education

Some College (No Degree) -

Bethune - Cookman University
Daytona Beach, FL

High School Diploma -

Atlantic Community High School
Daytona Beach, Delray Beach, FL
01.2010

Skills

  • Training and dev
  • Employee coaching
  • Quality assurance controls
  • Stockroom procedures
  • Microsoft Office expertise
  • Office equipment proficiency
  • Data evaluation
  • Security guard license
  • General security
  • Visitor tracking
  • Customer relations
  • Incident reporting

References

  • Andrea Burton

Palm Beach Sheriff Office

(561)-441-9411

  • Alberta Gaum

City of Delray Beach

(561)- 561-251-1896

  • Carla Allen

Retired Bar & Ferg Academy

(561)-441-1439

Education and Training

other

Timeline

Postal Carrier

USPS
11.2024 - Current

Customer Service

FedEx Office Print & Ship Center
07.2021 - Current

Security Officer

Platinum Group Security
05.2020 - 05.2022

Lead Customer Service Associate

Wawa
08.2019 - Current

Shift Supervisor

Starbucks
03.2016 - 08.2019

High School Diploma -

Atlantic Community High School

Some College (No Degree) -

Bethune - Cookman University

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