Marie Robinson
Bayonne,NJ
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
11
11
years of professional experience
Work History
Postal Carrier
United States Post Office
Rahway, NJ
12.2023 - Current
- Ensured that all packages were correctly labeled according to USPS regulations prior to delivery.
- Inspected mail bags to ensure they were properly sealed before loading them onto trucks for delivery.
- Delivered special-handling mail such as certified, insured, registered, and express items.
- Sorted and distributed incoming mail to appropriate locations.
- Loaded mail onto truck for delivery route.
- Processed bulk orders at customer's request by weighing parcels and calculating postage costs using a rate chart.
- Organized outgoing mail in the correct order for delivery.
- Conducted regular inspections of postal equipment to ensure proper working condition.
- Stayed up-to-date on changes in USPS regulations related to package handling.
- Reported any damaged or lost items to supervisor immediately upon discovery.
- Followed safety protocols while delivering packages in high traffic areas.
- Performed daily maintenance of postal vehicle, including checking fluid levels, tire pressure, and other safety checks.
Store Manager
Starbucks
Staten Island, NY
09.2021 - 11.2023
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Performed regular price checks to ensure competitive pricing.
- Identified opportunities for cost savings through waste reduction initiatives.
- Resolved customer complaints in a timely manner.
- Planned special promotions or discounts based on market trends.
- Created weekly work schedules for store personnel.
- Established customer service standards and monitored staff compliance.
- Prepared monthly reports on sales figures, expenses, profits.
- Recruited, trained and supervised new employees.
General Manager
Wendys
09.2018 - 08.2021
- RECRUITING TRAINING AND SUPERVISING STAFF OF 35, MANAGING BUDGET, ENSURING COMPLIANCE WITH BOARD OF HEALTH GUIDELINES, IN CHARGE OF WEEKLY INVENTORY AND PAPERWORK, ORDERING FOOD AND SUPPLIES, PROVIDING CUSTOMER SERVICE, ASSESSING AND IMPROVING PROFITABILITY, FOOD PREPARATION, COLLECTING AND HANDLING CASH REGISTERS, IN CHARGE OF MANAGERS SCHEDULE, Count money and make bank deposits, Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity, Maintain food and equipment inventories, and keep inventory records, Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance, Order and purchase equipment and supplies, Review work procedures and operational problems to determine ways to improve service, performance, or safety.
Assistant General Manager
Panera Bread
10.2013 - 08.2018
- Entering in Daily Catering Orders, Answering Phone Call Ahead Orders, Assisting Guest With Catering Orders, Preparing And Packaging Catering Orders For Delivery, Asst with calling in store orders, Maintain a balanced drawer, Daily cash deposits, assisted GM by entering Production numbers and hourly counts of production
- Cashier
Education
Skills
- Recruiting
- Training
- Supervising
- Managing budget
- Ensuring compliance
- Inventory management
- Ordering
- Customer service
- Assessing profitability
- Food preparation
- Cash handling
- Scheduling
- Bank deposits
- Food and beverage management
- Inventory control
- Training programs
- Personnel management
- Equipment purchasing
- Work procedure review
- Operational problem-solving
- Phone etiquette
- Catering orders
- Packaging
- Delivery
- Cashiering
Timeline
Postal Carrier
United States Post Office
12.2023 - Current
Store Manager
Starbucks
09.2021 - 11.2023
General Manager
Wendys
09.2018 - 08.2021
Assistant General Manager
Panera Bread
10.2013 - 08.2018