Anthony Braglia
Suffield,CT
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
22
22
years of professional experience
Work History
General Manager
Jaguar Land Rover North Haven
North Haven, CT
08.2023 - Current
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Tracked monthly sales to generate reports for business development planning.
- Designed sales and service strategies to improve revenue and retention.
General Manager
Acura of Berlin
Berlin, CT
10.2015 - 08.2023
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Designed sales and service strategies to improve revenue and retention.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Forecasted customer demand to set prices or credit terms for goods or services.
General Sales Manager
Liberty Honda
Hartford, CT
11.2010 - 09.2015
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
- Mentored and directed employees by conducting one-on-one meetings with salespeople.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
- Reviewed inventory data to make adjustments, evaluate forecasts and meet demands.
- Utilized expert negotiation, closing and marketing skills while ensuring dynamic customer response and follow-up.
- Identified weaknesses and implemented sales and business practices training to improve performance.
- Maintained department profitability while controlling expenses and promoting customer satisfaction.
- Managed, hired and trained high-performing sales and support team, maximizing overall profitability by setting benchmarks throughout budget development.
- Established customer-centric focus throughout Liberty Honda's culture to build loyalty and retention.
General Manager
Balise Ford Of Wilbraham
Wilbraham, MA
01.2008 - 11.2010
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
- Led employee evaluations with constructive feedback to boost performance.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Designed sales and service strategies to improve revenue and retention.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
General Sales Manager
Balise Ford Of Wilbraham
Wilbraham, MA
03.2005 - 01.2008
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
- Mentored and directed employees by conducting one-on-one meetings with salespeople.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
- Identified weaknesses and implemented sales and business practices training to improve performance.
- Established customer-centric focus throughout Ford of Wilbraham culture to build loyalty and retention.
- Followed up with existing customers to generate new prospective buyers through referrals.
Sales Manager
Balise Ford of Westfield
Westfield, MA
09.2003 - 02.2005
- Performed sales consultations and educated clients on products and services.
- Created and maintained sales environment to support business objectives.
- Analyzed business and sales targets using critical problem-solving skills.
- Prepared sales production reports for senior management.
- Researched and communicated competitive activity to influence marketing plans and sales tactics.
Sales Associate
Balise Ford of Westfield
Westfield, MA
03.2002 - 09.2003
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
Education
Graduated From Program -
NADA UNIVERSITY
Tysons Corner, VA10.2018
High School Diploma -
South Hadley High School
South Hadley, MA05.1997
Some College (No Degree) - Biology
University of Massachusetts Amherst
Amherst, MASkills
- Operations Management
- Staff Training
- Business Development
- Advertising and Marketing
- Dealership Management
- Staff Motivation
- Training and Coaching
- Client Relations
- Team Building and Motivation
- Expense Control
- Employee Development
- Sound Judgment
- Customer Experiences
- Team Leadership
- Sales
- Budget Forecasts
- Customer Relationship Management
- Sales Team Development
Accomplishments
- Acura ofBelrin received the Precision Award four out of the seven years that I was the General Manager
- Pride ( Lyons Elite ) Award first year at Jaguar North Haven
Timeline
General Manager
Jaguar Land Rover North Haven
08.2023 - Current
General Manager
Acura of Berlin
10.2015 - 08.2023
General Sales Manager
Liberty Honda
11.2010 - 09.2015
General Manager
Balise Ford Of Wilbraham
01.2008 - 11.2010
General Sales Manager
Balise Ford Of Wilbraham
03.2005 - 01.2008
Sales Manager
Balise Ford of Westfield
09.2003 - 02.2005
Sales Associate
Balise Ford of Westfield
03.2002 - 09.2003
Graduated From Program -
NADA UNIVERSITY
High School Diploma -
South Hadley High School
Some College (No Degree) - Biology
University of Massachusetts Amherst
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