Anthony Bros
Tampa,FL
Summary
Proven record of enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Tampa Metropolitan Area YMCA. Skilled in data entry and conflict resolution, I excel in guest relations and problem-solving, significantly improving service delivery. My expertise in Microsoft Office and dedication to customer service are pivotal in achieving operational excellence. High-energy customer service professional with strong recordkeeping and multitasking skills. Adept at managing all welcome center needs with speed and efficiency. Looking for a challenging new position with room for advancement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Welcome Center Representative
Tampa Metropolitan Area YMCA
02.2021 - 05.2024
- Answered incoming phone calls promptly and courteously, providing helpful information about regional offerings as needed.
- Updated daily records with visitor numbers, messages, and other trackable details.
- Provided incoming visitors and guests with friendly and knowledgeable service.
- Assessed visitor feedback surveys to identify areas where improvements could be made in service delivery.
- Greeted each guest warmly upon arrival at the Welcome Center, setting a positive tone for their visit.
- Streamlined visitor check-in process for increased efficiency and reduced wait times.
- Restocked employee and guest supplies.
- Made group presentations and conducted tours.
- Maintained up-to-date knowledge of local events, accommodations, and transportation options for accurate recommendations.
- Increased visitor satisfaction by resolving issues quickly and professionally.
- Tracked important information in Teams/ Excel spreadsheets and ran reports or generated graphs using data.
Store Cashier/Sales Closer
Salad Station
01.2021 - 09.2021
- Collaborated with team members to maintain a clean and organized store environment, promoting a positive shopping experience.
- Demonstrated strong knowledge of store policies, promotions, and procedures to assist customers effectively.
- Enhanced customer satisfaction by efficiently processing transactions and providing excellent service.
- Balanced cash drawer at the end of each shift, ensuring all funds were accounted for correctly.
- Called for back up cashiers during peak times to minimize wait time for customers.
- Informed front end manager of equipment repair and replacement needs to maintain operations.
- Operated cash register to record transactions accurately and efficiently.
Store Front Cashier
Cracker Barrell Old Country Store
02.2018 - 01.2021
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Improved customer satisfaction by providing efficient and accurate cash handling services.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Enhanced store reputation through friendly, professional interactions with customers during transactions.
- Resolved customer complaints or concerns promptly, escalating issues to management when necessary.
- Established trust with customers by handling personal information confidentially during transactions and adhering to privacy policies.
Education
Associate of Arts - Computer And Information Systems Security
Hillsborough Community College
Tampa, FL12.2025
High School Diploma -
Alonso High School
Tampa, FL06.2018
Skills
- Customer service and assistance
- Conflict Resolution
- Basic Math
- 100 wpm Typing Speed
- Data Entry
- Recordkeeping skills
- Guest Relations
- Schedule Management
- Telephone answering
- Customer Service
- Problem-Solving
- Attention to Detail
- Team Collaboration
- Customer and client relations
- Microsoft Office
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CPR pro 2 Training - 05/2024 -05/2026
Languages
Haitian Creole
Limited Working
Timeline
Welcome Center Representative
Tampa Metropolitan Area YMCA
02.2021 - 05.2024
Store Cashier/Sales Closer
Salad Station
01.2021 - 09.2021
Store Front Cashier
Cracker Barrell Old Country Store
02.2018 - 01.2021
Associate of Arts - Computer And Information Systems Security
Hillsborough Community College
High School Diploma -
Alonso High School
- CPR pro 2 Training - 05/2024 -05/2026
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