Christy Brown
Kingwood,TX
Summary
Results-driven Administrative and Medical Support Professional with a proven track record in optimizing healthcare operations, patient coordination, and medical administrative support. Skilled in scheduling, managing patient records, and ensuring seamless healthcare experiences through meticulous attention to detail. Thrives in fast-paced medical environments while leveraging strong collaborative skills to maintain accuracy, confidentiality, and strict compliance with healthcare regulations. Committed to enhancing patient care and operational efficiency through innovative solutions and proactive problem-solving.
Overview
15
15
years of professional experience
Work History
Advanced Medical Support Assistant
Veterans Affairs Medical Center
Houston, TX
09.2025 - Current
- Coordinated patient scheduling and follow-ups to optimize appointment flow and minimize wait times.
- Managed electronic health records ensuring accuracy, confidentiality, and compliance with regulatory standards.
- Provided exceptional customer service, addressing patient inquiries and resolving issues efficiently.
- Collaborated with healthcare providers to streamline communication and enhance patient care delivery.
- Trained new staff on administrative procedures and use of medical support systems to improve team performance.
- Implemented process improvements that increased operational efficiency in patient intake and documentation workflows.
- Led quality assurance initiatives to ensure adherence to policy guidelines and best practices in patient care operations.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Oversaw inventory management for medical supplies, ensuring availability while minimizing waste through effective monitoring strategies.
- Oriented and trained new staff on proper procedures and policies.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient spirometry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Implemented care and efficiency improvements to support and enhance office operations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Handled prescription refills requests promptly under the supervision of healthcare providers for improved medication adherence among patients.
- Facilitated positive relationships with external providers through effective coordination and communication of patient referrals.
- Interviewed patients to verify and update clinical and demographic records.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Eased patient anxiety through clear explanation of procedures, treatments, and upcoming appointments while addressing their concerns respectfully.
- Streamlined front desk operations for improved workflow and reduced wait times.
- Contributed to increased clinic efficiency by accurately maintaining electronic health records and promptly updating patient information.
- Collaborated with interdisciplinary teams to optimize patient care and facilitate seamless transitions between departments.
- Scheduled appointments for patients at [Business Name].
- Increased patient access to care by effectively coordinating referrals to specialists and diagnostic services.
- Mailed patient appointment letters.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Contributed to higher patient retention rates by consistently delivering compassionate care during check-in/check-out processes.
- Maintained and obtained medical records.
- Reduced errors in billing by diligently verifying insurance coverage and obtaining necessary prior authorizations for procedures.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Verified and updated clinical records.
- Supported efficient office operations through proficient handling of administrative tasks such as filing, data entry, and record maintenance.
- Used [Software] to maintain and record patient data and generate reports.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Completed EKGs and other tests based on patient presentation in office.
Unit Secretary
HCA Kingwood Hospital
Kingwood, TX
06.2022 - 06.2024
- Scheduled, canceled, and rescheduled patient appointments, ensuring compliance with medical guidelines and efficient patient flow.
- Assisted patients via phone and in person, addressing their inquiries and directing them to appropriate healthcare providers or departments.
- Verified and updated patient demographics, insurance information, and medical records in compliance with healthcare regulations.
- Coordinated patient admissions, discharges, and transfers, working collaboratively with multidisciplinary teams.
- Maintained confidentiality and accuracy in managing patient records and sensitive information.
- PRN 36 hrs. weekly
Non-Medical Attendant
Fort Sam Army Base
San Antonio, TX
12.2020 - 04.2022
- Provided administrative and personal support to soldiers, assisting with healthcare coordination and daily living activities.
- Facilitated scheduling and patient tracking for medical evaluations and follow-ups.
- Communicated effectively with medical professionals to ensure timely care and support for recovering soldiers.
- Full-time 40 hrs. weekly
Administrator on Duty
Education Commission for Foreign Medical Graduates Proctor / Senior
02.2014 - 06.2020
- Administered and supervised medical certification examinations in compliance with international regulations.
- Provided administrative support, including handling inquiries, managing documentation, and troubleshooting technical issues.
- Maintained a professional testing environment and ensured adherence to examination procedures.
- Full time 40 hrs. weekly
Rural Mail Carrier
United States Postal Service Annex
02.2013 - 01.2014
- Managed incoming and outgoing mail, maintaining records and verifying information for accuracy.
- Utilized handheld electronic devices for data entry and tracking.
- Assisted customers in retrieving packages and resolving mailing concerns.
- Temporary 40hrs weekly
Psychiatric Technician
Intra Care North Hospital
01.2011 - 01.2013
- Assisted healthcare providers in monitoring patient behavior and vital signs.
- Maintained detailed patient records and documented changes in condition.
- Communicated with nurses and physicians to coordinate care plans.
- Applied crisis prevention intervention techniques when necessary.
- Full-time 40hrs weekly
Education
Associate of Science - Medical Assistant
Remington College
Houston, TX05-2012
Certificate of Technical Studies - Medical Assistant
Remington College
Houston, TX05-2012
Skills
- Medical Appointment Scheduling (VHA National Guidelines)
- Patient Registration and Insurance Verification
- Electronic Health Records (EHR) Management
- Customer Service and Patient Support
- HIPAA Compliance and Privacy Regulations
- Multidisciplinary Team Collaboration
- Administrative and Clerical Support
- Call Center and Outbound Communication
- Data Entry and Report Management
- Knowledge of Medical Terminology
- HIPAA compliance
Timeline
Advanced Medical Support Assistant
Veterans Affairs Medical Center
09.2025 - Current
Unit Secretary
HCA Kingwood Hospital
06.2022 - 06.2024
Non-Medical Attendant
Fort Sam Army Base
12.2020 - 04.2022
Administrator on Duty
Education Commission for Foreign Medical Graduates Proctor / Senior
02.2014 - 06.2020
Rural Mail Carrier
United States Postal Service Annex
02.2013 - 01.2014
Psychiatric Technician
Intra Care North Hospital
01.2011 - 01.2013
Associate of Science - Medical Assistant
Remington College
Certificate of Technical Studies - Medical Assistant
Remington College
SOCIAL AFFILIATIONS
Volunteer at The Beacon – Humanitarian Aid to the Homeless, Volunteer at Houston Food Bank – Packaging Meals, Community Outreach – New Destiny Praise and Worship Center