Tashelle Powell
Pittsburgh,PA
Summary
Dedicated Advanced Medical Support Assistant with strong supervisory skills, delivering high-quality customer service and ensuring compliance with VHA directives. Proven ability to mentor teams and enhance operational efficiency through effective scheduling and interdisciplinary collaboration.
Overview
12
12
years of professional experience
Work History
Advanced Medical Support Assistant (GS-6, FT)
Veteran Health Administration
Durham, NC
11.2023 - Current
- Provide advanced administrative and patient support services within the VISN Clinical Contact Center (CCC), ensuring timely Veteran access to care through telephone, secure messaging, and other communication platforms.
- Deliver high-quality customer service by resolving complex scheduling, referral, and care coordination issues while ensuring compliance with VHA National Scheduling Directives and established policies.
- Collaborate with providers, nurses, supervisors, and interdisciplinary care teams to coordinate appointments and ensure continuity of Veteran care.
- Train, mentor, and orient newly hired Medical Support Assistants on scheduling procedures, referrals (RFAs), appointment management, customer service expectations, and VHA policies.
- Conducted staff briefings and provided ongoing coaching to enhance workflow efficiency, scheduling accuracy, and compliance with operational standards.
- Researched and resolved Veteran complaints and scheduling issues by applying administrative judgment and coordinating with clinical leadership to ensure timely resolutions.
- Prepare reports, maintain operational records, monitor workload trends, and support management with tracking performance measures and program objectives.
- Assisted leadership with personnel actions and onboarding activities while coordinating workflows and supporting process improvement initiatives.
- Independently prioritize competing workload demands while supporting daily operations in a fast-paced healthcare environment.
- Utilize CPRS, VistA, Microsoft Office, and VA scheduling systems to maintain accurate patient records and support efficient clinic operations..
Occupational Health Administrative Specialist
Mass General Brigham
Somerville, MA
11.2023 - 04.2026
- Coordinated employee health clearance processing and onboarding activities, ensuring compliance with regulations and facilitating smooth transitions for new hires.
- Assigned new cases to team to enhance case management and streamline operations.
- Oversaw management of confidential employee records, supporting efficient HR processes and operations.
- Managed employee inquiries and provided solutions for onboarding and personnel challenges.
- Supported operational reporting and implemented administrative process improvements, driving efficiency in health-related administrative tasks.
Training Administrator
Navy Talent Acquisition Group
Pittsburgh, PA
06.2023 - 11.2023
- Coordinated administrative operations to enhance efficiency of recruiting and training programs.
- Managed personnel documentation, TDY orders, and training records to ensure accuracy and compliance.
- Conducted thorough investigations of customer issues to enhance satisfaction and loyalty.
- Conducted regular reviews of administrative processes to ensure alignment with Navy policy standards.
Human Resources Assistant
Amazon
Arlington, VA
10.2022 - 06.2023
- Managed personnel processes to ensure compliance and maintained confidentiality of employee information.
- Executed payroll timekeeping and HR transactions to ensure accurate employee compensation.
- Prepared reports and analyzed personnel data to support leadership decisions.
- Resolved employee questions by explaining specific personnel policies and benefits details.
Navy ROTC (GS-6)
Human Resources Assistant
Charlottesville, VA
06.2022 - 10.2022
- Processed SF-52 personnel actions and maintained accurate personnel records in federal HR systems to ensure regulatory compliance.
- Guided personnel through regulations, promotions, evaluations, and leave administration to facilitate informed decision-making.
- Coordinated onboarding activities for staffing and payroll to ensure compliance and smooth transitions.
Arlington National Cemetery (GS-7)
Cemetery Administration Specialist
Arlington, VA
02.2021 - 04.2022
- Assisted with scheduling administrative programs and coordinating logistics. Supported reporting processes and managed procurement activities. Facilitated records management to enhance organizational efficiency.
- Prepared analytical reports and maintained databases to inform leadership decision-making processes.
- Assisted with policy implementation and operational planning to ensure alignment with organizational goals.
- Managed personnel records and supported reassignment processes for burial scheduling.
- Performed archival and records-management functions, ensuring accessibility and regulatory compliance.
Advanced Medical Support Assistant (GS6 FT)
Veteran Health Administration
Mechanicsburg, PA
12.2016 - 01.2020
- Coordinated patient appointments and managed scheduling to optimize clinic workflow and reduce wait times.
- Assisted in processing patient records using electronic health record (EHR) systems for improved data accuracy.
- Provided administrative support to healthcare providers, enhancing communication between patients and medical staff.
- Ensured compliance with HIPAA regulations while maintaining confidentiality of sensitive patient information.
- Trained and mentored junior staff in office procedures, fostering a collaborative team environment.
Medical Records Assistant Manager
Holy Spirit Hospital
Mechanicsburg, PA
10.2014 - 12.2016
- Managed patient records using electronic health record (EHR) systems to ensure accuracy and compliance.
- Coordinated the retrieval and filing of medical documents to support efficient patient care operations.
- Conducted regular audits of medical records for completeness, identifying discrepancies for resolution.
- Trained new staff on documentation standards and EHR usage to enhance team performance.
Education
Bachelor of Science - Health Information Management
Capella University
Minneapolis, MN01-2023
Associate of Science - Mortuary Science
LaGuardia Community College
Long Island City, NY06-2010
Skills
- Supervisory and Team Leadership
- Advanced Medical Support Assistant
- VISN Clinical Contact Center (CCC)
- Staff training
- Performance tracking
- Recruitment and Onboarding
- Customer service
- Effective complaint resolution
- Scheduling management
- VHA National Scheduling Directives
- Interdisciplinary teamwork
- Workflow Management
- Data reporting
- Performance metrics tracking
- Policy analysis
- Microsoft Office Suite
- CPRS
- VistA
- VA Scheduling Systems
- Conflict resolution techniques
- Patient communication
Timeline
Advanced Medical Support Assistant (GS-6, FT)
Veteran Health Administration
11.2023 - Current
Occupational Health Administrative Specialist
Mass General Brigham
11.2023 - 04.2026
Training Administrator
Navy Talent Acquisition Group
06.2023 - 11.2023
Human Resources Assistant
Amazon
10.2022 - 06.2023
Navy ROTC (GS-6)
Human Resources Assistant
06.2022 - 10.2022
Arlington National Cemetery (GS-7)
Cemetery Administration Specialist
02.2021 - 04.2022
Advanced Medical Support Assistant (GS6 FT)
Veteran Health Administration
12.2016 - 01.2020
Medical Records Assistant Manager
Holy Spirit Hospital
10.2014 - 12.2016
Bachelor of Science - Health Information Management
Capella University
Associate of Science - Mortuary Science
LaGuardia Community College