ANTHONY CABRALES
Anaheim,CA
Summary
Dedicated customer service and sales professional with a proven track record of delivering exceptional service and driving sales growth. Currently advancing my education with a focus on Cybersecurity, I am eager to leverage my skills and enthusiasm to transition into this dynamic and critical field. Passionate about learning and applying new technologies to safeguard information and enhance security measures.
Overview
7
7
years of professional experience
Work History
Banker
F2 TPS
01.2024 - Current
- Maintained and monitored funds on assigned shift.
- Protected cage from unauthorized access and monetary losses by consistently following security protocols.
- Completed casino cage transactions on behalf of customers.
- Complied with gaming commission rules by verifying players' ages.
- Calculated and verified value of players' winnings or losses.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
Sales Consultant
Enjoi Resorts
02.2021 - 10.2023
- Analyzed and determined customers' needs based on sales calls and face-to-face meetings.
- Conferred with managers to develop methods and procedures to increase sales and promote business.
- Consistently made top volume month to month on sales ranging from $100,000 to $150,000
- Met and exceed quarterly performance mark
- Closed deals ranging from $25,000 to $125,000
- Prepped closing paper work for deeding and owner signature
- Accelerated at overcoming objections with effective product demonstrations and persuasive communication skills
Customer Service Representative
Monster Vacations
05.2020 - 02.2021
- Answered customer questions about policies and procedures with friendly and knowledgeable approach.
- Investigated and resolved customer concerns related to order inquiries and evaluated needs and possible solutions .
- Achieved and maximized satisfaction by anticipating needs and consistently offering expert support.
- Informed customers of promotions and special offers to increase sales.
- Boosted customer phone call duration from 15 minutes to only 5 minutes drastically improving customer satisfactions and number of calls being able to be assisted
Security Officer
Allied Universal
01.2018 - 04.2020
- Patrolled and supported public areas regularly to detect and resolve unsafe conditions.
- Contributed to total building security, effectively distributing resources to cover all access points and building areas.
- Defused conflicts and security issues through effective de-escalation and crisis management techniques.
- Permitted and administer authorized persons to enter property upon identity verification.
- Viewed monitor screens and remained alert to movement on-screen for authorized and unauthorized individuals.
Education
Bachelor of Science (B.S) - Cybersecurity
Fullerton College
Fullerton, CA06.2028
Skills
- Customer oriented dedicated to professionalism
- Effective Communications
- Hardware installations
- Task Prioritization
- Adaptability
- Device configuration
- Application support
- Troubleshooting
Timeline
Banker
F2 TPS
01.2024 - Current
Sales Consultant
Enjoi Resorts
02.2021 - 10.2023
Customer Service Representative
Monster Vacations
05.2020 - 02.2021
Security Officer
Allied Universal
01.2018 - 04.2020
Bachelor of Science (B.S) - Cybersecurity
Fullerton College
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