Anthony Carrera
Houston
Summary
Results-oriented Inside Sales Manager with over 25 years of experience in driving team performance and engaging customers. Expertise in CRM systems and data analysis leads to effective communication and strategic growth initiatives. Passionate about fostering long-term relationships and maximizing revenue.
Overview
30
30
years of professional experience
Work History
Inside Sales Manager
Flo Trend LLC
Houston
07.2002 - Current
- Directed CRM systems to monitor customer interactions and enhance follow-up processes.
- Lead inside sales team to enhance customer engagement and drive revenue growth.
- Facilitate communication between departments to streamline sales operations and support.
- Built long-term relationships with repeat customers by maintaining consistent communication. to build long-term relationships.
- Participate in weekly strategy sessions with executive leadership team to brainstorm new ideas for growth initiatives.
- Monitor daily sales activities of the inside sales team members through reports generated from the CRM system.
Inside Sales Representative
Bearingslimited
Houston
06.2019 - 08.2022
- Managed client accounts and provided product information to enhance sales opportunities.
- Developed and maintained strong relationships with key customer contacts for repeat business.
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Maintained detailed records of customer interactions, orders and account status updates.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Negotiated prices, terms of sale and service agreement to close transactions.
Inventory Manager
Flowers Bakery
Houston
05.2017 - 06.2019
- Managed inventory levels to ensure product availability and minimize waste.
- Implemented inventory control systems to track stock movements efficiently.
- Trained staff on proper inventory management practices and procedures.
- Conducted regular audits to verify inventory accuracy and compliance.
- Developed processes to streamline receiving, storing, and shipping operations.
- Monitored inventories on computer to generate accurate reports.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Performed regular cycle counts to maintain accuracy of inventory records.
- Reviewed inventory stocking levels and helped coordinated return or transfer of excess inventory.
- Created reports on inventory levels, trends, costs, deliveries. for upper management review.
- Resolved issues related to receiving errors such as incorrect quantities or missing items.
- Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed.
Houston
05.2017 - 06.2019
Warehouse Supervisor
DXP Enterprises Inc.
Houston
01.2000 - 05.2017
- Supervised daily warehouse operations and ensured smooth workflow.
- Trained staff on safety protocols and equipment usage.
- Coordinated inventory management and maintained stock accuracy.
- Managed shipping and receiving schedules to meet deadlines.
- Conducted regular inspections to ensure compliance with safety standards.
- Maintained accurate records of warehouse activities and inventory levels.
- Addressed any problems that may arise during day-to-day operations in a timely manner.
- Directed receiving, warehousing, distribution and maintenance services.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Provided leadership to motivate staff members to achieve performance goals.
- Managed daily cycle counts to maintain accurate inventory levels at all times.
- Resolved customer inquiries regarding order status or delivery issues promptly.
- Identified process improvement opportunities within the warehouse environment.
Outside Vendor Cordinator
Varco Shaffer / NOV
Houston
08.1996 - 12.1999
- Monitored inventory levels to prevent shortages and overstock situations.
- Resolved vendor disputes through effective problem-solving and negotiation skills.
- Coordinated vendor schedules to ensure timely delivery of supplies.
- Managed vendor relationships to maintain effective communication and collaboration.
- Assisted in contract negotiations to secure favorable terms with vendors.
- Communicated regularly with vendors regarding order changes or cancellations as needed.
- Created purchase orders for all approved vendor orders and tracked shipment status accordingly.
- Managed multiple projects simultaneously while ensuring deadlines were met.
- Organized and maintained documents, files and records.
Education
Associate of Science -
San Jacinto College
Pasadena, TX05-1996
Skills
- Customer relationship management
- CRM software proficiency
- Team leadership
- Sales strategy
- Data analysis
- Operational efficiency
- Sales reporting
- Relationship building
- Time management
- Motivation techniques
Timeline
Inside Sales Representative
Bearingslimited
06.2019 - 08.2022
Inventory Manager
Flowers Bakery
05.2017 - 06.2019
05.2017 - 06.2019
Inside Sales Manager
Flo Trend LLC
07.2002 - Current
Warehouse Supervisor
DXP Enterprises Inc.
01.2000 - 05.2017
Outside Vendor Cordinator
Varco Shaffer / NOV
08.1996 - 12.1999
Associate of Science -
San Jacinto College