Sara Duggan
Scituate,MA
Summary
Dynamic and results-oriented PVF professional with extensive experience in sales management, account management, and administrative functions. Proven ability to drive revenue growth, build strong customer relationships, and optimize operational efficiency. Seeking a challenging role where I can leverage expertise to contribute to organizational success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Inside Sales Manager
Independent Pipe & Supply
01.2022 - Current
- Manage team of inside sales representatives in pipe, valve & fittings (PVF) and HVAC industries
- Led recruitment efforts, hired, trained, and developed sales team, increasing team size from 5 to 8 individuals
- Designed training guides and implemented programs to enhance product knowledge and sales skills
- Oversaw payroll administration and pricing strategies for orders, ensuring profitability and customer satisfaction
- Created submittal packages for upcoming jobs, providing valuable support to customers
- Strong attention to detail in analyzing and monitoring market pricing trends within the HVAC industry
- Ability to collaborate closely with outside sales representatives, purchasing teams, and customers to negotiate and secure optimal pricing for projects
- Resulted in cost savings, improved customer satisfaction, and successful project outcomes.
Inside Sales Representative
Independent Pipe & Supply
01.2019 - 01.2022
- Gained in-depth knowledge of PVF and HVAC industries
- Built strong relationships with customers, resulting in increased repeat business
- Achieved significant sales growth, increasing individual annual sales from $4.5 million in 2019 to over $11 million by 2022.
Accounts Payable Specialist
Independent Pipe & Supply
08.2015 - 12.2018
- Oversaw weekly payroll process for team of over 75 employees, meticulously verifying and managing timecards to ensure accuracy
- Provided administrative and clerical support by processing, verifying, and reconciling invoices
- Coordinated seamless communication and workflow integration to ensure timely and accurate payment transactions.
Competitive Team Program Manager
Superior Gymnastics
08.2006 - 07.2015
- Served as head coach for gymnastics, oversaw training and development of competitive team program consisting of over 100 athletes
- Successfully recruited, trained, and developed team of employees, increasing staff size from 12 to 17
- Implemented effective training programs and mentorship initiatives to onboard new hires and enhance team performance
- Resulted in improved productivity, teamwork, and overall business
- Developed personalized daily and monthly training regimens tailored to individual athletes, encompassing comprehensive programs for strength training, pre-habilitation exercises, and skill enhancement
- Resulted in notable improvements in athletes' strength, agility, and overall performance metrics.
Education
Bachelor of Science - Nutrition & Food Science
University of Vermont
Burlington, VT12.2005
Skills
- Sales Management
- Account Management
- Training and Development
- Customer Relationship Management
- Financial Administration
- Team Leadership
- Administrative Support
- Coaching
- Sales Tracking
- Client Support
- Customer Relationship Building
- Market Knowledge
Certification
National Rated Gymnastics Judge, USA Gymnastics, 2005, Present
Volunteer Experience
Financial Advisor, National Association of Women’s Gymnastics Judges MA Chapter, MA, 07/2016, 06/2023
References
Available upon request
Timeline
Inside Sales Manager
Independent Pipe & Supply
01.2022 - Current
Inside Sales Representative
Independent Pipe & Supply
01.2019 - 01.2022
Accounts Payable Specialist
Independent Pipe & Supply
08.2015 - 12.2018
Competitive Team Program Manager
Superior Gymnastics
08.2006 - 07.2015
Bachelor of Science - Nutrition & Food Science
University of Vermont
National Rated Gymnastics Judge, USA Gymnastics, 2005, Present
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