Anthony Cazares
Brownsville,TX
Summary
Resourceful and detail-oriented management professional with 3 years of experience in overseeing daily operations, training, and mentoring employees. Skilled in conflict resolution, customer satisfaction and guest services. Proficient in English and Spanish, with a Bachelor's in Health Science and always ready for the next challenge.
Overview
5
5
years of professional experience
Work History
Bilingual Customer Service Representative
Maximus
Brownsville, TX
11.2024 - Current
- Handle a high volume of inbound calls, resolving inquiries efficiently while maintaining a high level of accuracy and professionalism.
- De-escalate and resolve customer concerns with empathy and professionalism, ensuring positive customer experiences.
- Follow call scripts and guidelines to ensure consistent and effective communication with callers.
- Manage time efficiently to meet key performance metrics, such as schedule adherence, and customer satisfaction (CSAT).
Assistant General Manager
Go Carwash
Brownsville, Texas
05.2023 - 10.2024
- Assisted in overseeing the daily operations of the company, including managing staff, coordinating schedules, and ensuring an efficient workflow.
- Played a key role in recruiting, training, and mentoring new employees to ensure a high-performing team.
- Ensured compliance with company policies, procedures, and regulatory requirements across all departments.
- Resolved escalated customer complaints promptly by addressing concerns professionally, and finding suitable solutions.
- Collaborated with the general manager to develop and implement strategic plans to improve business performance and achieve organizational goals.
Team Leader / Site Supervisor
Go Carwash
Brownsville, TX
07.2022 - 05.2023
- Monitored team performance, and provided regular feedback to drive continuous improvement.
- Resolved conflicts within the team by facilitating open dialogue, and promoting a positive work environment.
- Served as a liaison between upper management and the team, effectively communicating goals, objectives, and expectations.
- Managed resource allocation efficiently to optimize productivity while minimizing costs.
- Developed strong relationships with clients through effective communication and exceptional customer service skills.
Customer Service Team Member
Go Carwash
Brownsville, Texas
11.2021 - 07.2022
- Provided excellent customer service by assisting customers with car wash selections, memberships, and payment processing.
- Operated and maintained car wash equipment to ensure smooth daily operations.
- Resolved customer concerns and complaints efficiently to enhance overall satisfaction.
- Promoted membership programs, and upselling opportunities, to drive revenue growth.
- Maintained a clean and organized work environment, ensuring compliance with safety and company standards.
Bilingual Customer Service Representative
Maximus
Brownsville, Texas
06.2021 - 08.2021
- Assisted with consumer requests and answered questions to improve overall satisfaction.
- Demonstrated strong problem-solving skills by navigating scripts, resolving issues efficiently, and effectively.
- Engaged with customers in an empathetic and professional manner at all times.
Night Guest Service Representative
Woodspring Suites
Brownsville, Texas
01.2020 - 04.2021
- Welcomed and checked in guests, providing a warm and friendly first impression.
- Assisted guests with check-out procedures, ensuring accuracy and efficiency.
- Managed guest reservations, modifications, and cancellations with attention to detail.
- Addressed guest inquiries, requests, and complaints promptly and professionally.
- Coordinated with housekeeping and maintenance staff to fulfill guest requests and resolve room-related issues.
- Performed room inspections to ensure cleanliness and readiness for new arrivals.
Education
Bachelor of Science - Health Sciences
University of Texas At Rio Grande Valley
Brownsville, TX12-2024
Associate of Arts - General Studies
Texas Southmost College
Brownsville, TX08-2021
Skills
- Management (3 years)
- Coaching and mentoring
- Training and Development
- Scheduling and Coordinating
- Data analysis
- Customer service
- Effective communication
- Time management
Languages
English
Professional
Spanish
Professional
Timeline
Bilingual Customer Service Representative
Maximus
11.2024 - Current
Assistant General Manager
Go Carwash
05.2023 - 10.2024
Team Leader / Site Supervisor
Go Carwash
07.2022 - 05.2023
Customer Service Team Member
Go Carwash
11.2021 - 07.2022
Bilingual Customer Service Representative
Maximus
06.2021 - 08.2021
Night Guest Service Representative
Woodspring Suites
01.2020 - 04.2021
Bachelor of Science - Health Sciences
University of Texas At Rio Grande Valley
Associate of Arts - General Studies
Texas Southmost College
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