Anthony Cazares
Orlando,FL
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Concentrix
10.2025 - 09.2026
- Provided end-to-end resolution for complex customer inquiries across phone, email, and chat channels while ensuring complete, accurate case documentation.
- Provided product and service support while coordinating aligned delivery of support processes.
- Handled high-pressure scenarios effectively, de-escalated disputes or conflicts, and maintained professionalism under pressure.
- Recorded support cases in CRM systems and maintained comprehensive resolution notes to ensure complete documentation.
- Prepared thorough case context for complex hardware and software issues and coordinated escalation to senior support teams for in-depth troubleshooting.
- Handled and managed high call volumes during peak periods, ensuring consistent quality and timely responsiveness to customer inquiries.
Customer Care Representative
Hilton Grand Vacations
03.2023 - 10.2025
- Managed luxury reservation workflows, guided guests through targeted promotional package options, and resolved complex account inquiries to ensure smooth booking experiences for guests.
- Handled 100-150 daily high-touch customer interactions, prioritizing white-glove service standards, swift issue resolution, and ongoing client retention.
- Managed cross-functional alignment with Sales, Marketing, and Hospitality teams to synchronize promotional rollout execution and deliver a unified guest experience.
- Safeguarded sensitive customer data and payment information in accordance with internal documentation protocols to ensure regulatory and policy compliance.
- Managed account updates, billing questions, and service requests within CRM systems, ensuring complete documentation.
Inside Sales & Customer Success Representative
Renewal by Andersen
04.2021 - 03.2023
- Performed high-volume dial outreach daily, educating homeowners, qualifying leads, and booking consultation appointments.
- Maintained consistent appointment-setting performance by surpassing monthly and quarterly quotas, directly supporting regional sales pipeline growth and revenue.
- Developed strong rapport and trust with prospective clients by delivering persuasive, solution-focused communication that transformed cold leads into warm opportunities.
- Maintained CRM-driven pipeline process by scheduling follow-ups, tracking lead status updates, and optimizing daily workflow efficiency.
Education
High School Diploma -
Colonial High School
Orlando, FL05.2020
Associate of Science - Business Administration
Kaplan University
Online06.2028
Skills
- Customer service
- Call center experience
- Customer relations
- CRM management
- Data entry
- Conflict resolution
- Computer proficiency
- Customer interaction
- Critical thinking
Personal Information
Title: Customer Support Specialist | Technical Support | Customer Success
Timeline
Customer Service Representative
Concentrix
10.2025 - 09.2026
Customer Care Representative
Hilton Grand Vacations
03.2023 - 10.2025
Inside Sales & Customer Success Representative
Renewal by Andersen
04.2021 - 03.2023
High School Diploma -
Colonial High School
Associate of Science - Business Administration
Kaplan University