Anthony Champagne

• Assisted mortgage customers with account servicing, payment inquiries, and account research.
• Educated customers on mortgage programs, loan terms, balances, and interest rates.
• Guided customers through loan modification and mortgage assistance programs.
• Resolved escalated customer concerns with professionalism while delivering excellent customer service.
• Provided requested documentation and ensured compliance with banking policies and procedures.

• Coordinate roofing projects nationwide while managing multiple active jobs simultaneously.
• Review roof measurements and determine readiness for solar installation.
• Prepare and review project proposals for accuracy, feasibility, and fair market pricing.
• Coordinate scheduling between homeowners, project managers, roofing partners, installers, and Operations & Maintenance (O&M) teams.
• Track project progress and communicate updates to all stakeholders to ensure projects remain on schedule.
• Collect and verify required documentation, including invoices, completion photos, warranties, and compliance paperwork.
• Ensure contractors are paid according to company payment terms.
• Build and maintain strong relationships with roofing partners while serving as the primary point of contact.
• Support warranty and callback work by coordinating Operations & Maintenance (O&M) services.
• Manage day-to-day departmental operations, including scheduling priorities and assigning work.

Key Skills: Project Coordination, Vendor Management, Operations, Remote Work, Scheduling, Proposal Review.

• Performed residential and commercial roof inspections, repairs, and condition assessments.
• Prepared detailed estimates for roof replacements, repairs, coatings, foam, shingle, and metal roofing projects.
• Read and analyzed construction plans and blueprints to develop accurate project estimates.
• Conducted site visits to evaluate project conditions, define scope of work, and gather estimating data.
• Attended pre-bid meetings with prospective clients and project stakeholders.
• Negotiated with suppliers and vendors to secure competitive material pricing and verify product availability.
• Reviewed labor and material costs to maintain project profitability.
• Built and maintained relationships with homeowners, property managers, contractors, subcontractors, and vendors.
• Explained roofing systems, repair options, and product recommendations while helping customers select solutions that fit their needs and budget.
• Assisted in training junior estimators on estimating procedures and software.

• Provided technical support for wireless customers.
• Troubleshot service interruptions and device issues.
• Educated customers on wireless plans, products, and network features.
• Assisted with billing questions and account management.
• Directed customers to authorized service providers when necessary.
• Maintained high customer satisfaction through effective communication and problem-solving.

• Assisted with the installation of residential and commercial natural gas lines.
• Operated equipment, including tampers and backhoes.
• Inspected gas lines for safety and integrity.
• Communicated project status with homeowners, and project managers.
• Maintained safe work practices while operating equipment and handling heavy materials.