Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anthony Charles

Brooklyn,NY

Summary

Experienced healthcare IT professional with a strong background in Epic Research module configuration and support. Proven ability to collaborate effectively with cross-functional teams to gather requirements, analyze processes, and implement solutions that enhance operational efficiency. Skilled in developing test plans, troubleshooting system deficiencies, and delivering leadership and technical guidance. Adept at supporting go-live readiness activities, training, and end-user support to ensure seamless system adoption and integration. Continuously up-to-date on the latest Epic Research updates and best practices to drive continuous improvements.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Epic Credentialed Trainer

Deloitte
01.2024 - Current
  • Delivered comprehensive training on Epic Research to clinical and research staff, aligning with organization-specific workflows and Epic best practices.
  • Developed instructional materials and resources to support ongoing learning initiatives including eLearning modules, quick reference guides, and job aids to support ongoing education and knowledge retention.
  • Collaborated with principal investigators, clinical research coordinators, and informatics teams to identify training needs and tailor curriculum for research-specific end users.
  • Conducted proficiency assessments and user readiness evaluations to ensure learners met competency standards.

Healthcare IT Specialist

CSI Companies
07.2017 - 12.2023
  • Worked closely with healthcare teams to configure and implement Epic modules in alignment with clinical and research department workflows.
  • Developed and delivered training sessions on Epic features and functionalities to enhance staff proficiency and reduce system errors.
  • Assisted in system testing, identified and resolved issues to ensure that all configurations met operational and regulatory standards.
  • Contributed to ongoing system optimization and supported user queries related to Epic functionality and best practices.
  • Collaborated with leadership teams to ensure continuous improvements were made to multiple Epic modules, improving overall user experience.

Education

No Degree - Computer And Information Sciences

St. John's University
Jamaica, NY

Skills

  • HIPAA compliance
  • Epic software proficiency
  • Clinical documentation
  • Software implementation
  • Requirements Gathering & Process Analysis
  • Test Plan Development & Execution
  • Leadership & Technical Guidance
  • System Optimization & Problem Resolution
  • End-User Training & Support
  • Go-Live Readiness Activities
  • Quality Improvement Initiatives
  • Healthcare IT Systems & Integration

Certification

  • Epic Research Certification - In Progress
  • Credentialed Trainer - Epic Research, Willow, Epic AMB

Timeline

Epic Credentialed Trainer

Deloitte
01.2024 - Current

Healthcare IT Specialist

CSI Companies
07.2017 - 12.2023

No Degree - Computer And Information Sciences

St. John's University

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