Anthony Cintron
Glendale,CA
Summary
Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Best Western Plus Hotel
Glendale
05.2023 - Current
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Assisted with luggage handling for incoming guests.
- Managed cash drawer responsibly throughout shift.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Provided excellent customer service while upholding company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
Front Desk Agent
Embassy Suites
Glendale
02.2023 - Current
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Maintained cleanliness of lobby area at all times.
- Provided information about hotel amenities, services, and local attractions.
Education
High School Diploma -
Kas Prep High School
North Bergen, NJ05-2007
Skills
- Call Handling
- Guest Check-In And Check-Out
- Check-In Management
- Payment Processing
- Guest Reception
- Excellent Telephone Demeanor
- Customer Assistance And Interaction
- Database Entry
- Hospitality
Languages
English
Professional
Spanish
Limited
Timeline
Front Desk Agent
Best Western Plus Hotel
05.2023 - Current
Front Desk Agent
Embassy Suites
02.2023 - Current
High School Diploma -
Kas Prep High School