Anthony Contreras
Chicago Pactive
Chicago,IL
8
years of professional experience
Professional hospitality worker with proven record of delivering exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Known for reliability, communication skills, and positive attitude. With keen strengths in time management,communication, and organizational efficiency, I'm perusing a role that taps into my creative thinking, disciplined planning, and educational foundation to consistently deliver exceptional results.
Work History
Dog Handler/Dog Trainer Apprentice
2 Years 5 Months- Familiarity with dog health signs (physical and behavioral)
- Ability to document and report on dog behavior, training progress, and health status
- Clear communication with dog owners and colleagues
- Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.
- Demonstrated adaptability in working with different breeds of dogs ranging from small toy breeds to large working breeds effectively understanding their specific needs.
- Reduced instances of behavioral issues among dogs by implementing structured routines during daily activities such as feeding, walking, and playing.
- Improved dogs' socialization skills with consistent exposure to new people and animals, reducing anxiety and potential aggression.
- Collaborated with veterinarians, animal caretakers and other animal experts on how best to train animals.
- Administered prescribed medications to animals based on individual needs.
- Developed strong relationships with clients, resulting in repeat business and referrals due to outstanding service as a dog handler.
Assistant Front Desk Manager
2 Years 4 Months- Resolved conflicts calmly between employees or customers by employing effective communication skills during tense situations.
- Collaborated with housekeeping and maintenance departments to ensure timely room turnover and optimal guest experience.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Organized group bookings efficiently by collaborating with sales teams to ensure seamless coordination of reservations and billing arrangements.
- Assisted in developing staff schedules, ensuring adequate coverage during peak hours and special events.
- Recognized for exceptional leadership and problem-solving skills,resulting in increased guest satisfaction scores
- Implemented new procedures for improved front desk organization, increasing overall efficiency.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues at the front desk.
Front Desk Agent
3 Years 5 Months- Manage guest payments, including cash and credit cards, while maintaining accurate records and ensuring compliance with hotel policies
- Audited guest records and billing to ensure a accuracy and seamless check-out experiences
- Managed guest check-ins and check-outs, ensuring smooth and efficient service while maintaining a open and welcoming demeanor
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Utilized upselling techniques to promote room upgrades and additional services
- Coordinated with housekeeping, maintenance, and management to ensure that guest needs were met and issues were addressed promptly
- Exceeded internal benchmarks for customer service, receiving positive feedback from guest and management
Education
Business Management
Skills
Effective conflict management
Operational auditing
Team leadership development
Familiarity with housekeeping quality standards
Exceptional client service
Guest satisfaction focus
Inventory management
Cash handling and POS systems
Comprehensive food and beverage understanding
Bartending and Mixology knowledge
Event catering
Timeline
Dog Handler/Dog Trainer Apprentice
Chicago Pactive
06.2024 - CurrentRead More
Assistant Front Desk Manager
The Kimpton Hotel Monaco
12.2021 - 04.2024Read More
Front Desk Agent
Hotel Julian
05.2018 - 10.2021Read More
National Louis University
Business Management
Read More