Overview
Work History
Education
Skills
Timeline
Generic

Maggie Leach

Kosciusko,MS

Overview

10
10
years of professional experience

Work History

Dog Groomer

Pet Smart
11.2023 - Current
  • Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
  • Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
  • Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
  • Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
  • Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.

Customer Engagement Leader

Pet Smart
05.2023 - 10.2023
  • Enhanced team performance by providing regular coaching, guidance, and constructive feedback on individual and group tasks.
  • Implemented successful sales strategies to drive store revenue and exceed monthly targets.
  • Improved merchandise presentation by creating visually appealing displays that showcased current trends and seasonality
  • Streamlined daily operations for improved efficiency through the implementation of innovative organizational systems.
  • Facilitated smooth store operations with efficient delegation and prioritization of tasks for all team members, maintaining a high level of productivity. .
  • Maintained a positive work environment through effective communication, teamwork, and ongoing support for coworkers.
  • Collaborated with management to develop new procedures for increased productivity in inventory management and loss prevention.
  • Managed opening and closing procedures, ensuring proper cash handling processes were followed consistently.
  • Contributed to overall store success with excellent customer service skills, resulting in high levels of repeat business from satisfied clients.

Associate Lead With Keys

Pet Smart
10.2022 - 05.2023
  • Enhanced team performance by providing regular coaching, guidance, and constructive feedback on individual and group tasks.
  • Implemented successful sales strategies to drive store revenue and exceed monthly targets.
  • Trained new employees on company policies, best practices, and sales techniques to promote a seamless integration into the team.

Graphic Designer

Alfords Monogramming and Gifts
04.2015 - 10.2022
  • Developed creative design for print materials, brochures, banners, and signs.
  • Created engaging social media graphics that drove user engagement and increased online visibility.
  • Conceptualized creative designs for print materials, banners, and signs.
  • Created digital image files for use in digital and traditional printing methods.

Education

High School Diploma -

Morning Star Academy
Pensacola, FL
05.2015

Skills

  • Payment management
  • Team training and development
  • Troubleshooting
  • Company policy adherence
  • Verbal and written communication
  • Proficient Task Management
  • Effective Conflict Management
  • Consistent Dependability

Timeline

Dog Groomer

Pet Smart
11.2023 - Current

Customer Engagement Leader

Pet Smart
05.2023 - 10.2023

Associate Lead With Keys

Pet Smart
10.2022 - 05.2023

Graphic Designer

Alfords Monogramming and Gifts
04.2015 - 10.2022

High School Diploma -

Morning Star Academy

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Maggie Leach