Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Anthony Costa

The Bronx,NY

Summary

Dynamic professional with a proven track record at Consolidated Edison Company of New York, excelling in project management and customer service. Successfully implemented a new revenue collection process, enhancing operational efficiency. Skilled in data analysis and team collaboration, driving performance improvements and stakeholder engagement. Proficient in Microsoft Office and Power BI.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Hospitality Specialist

Aurify Brands
New York, New York
11.2023 - Current
  • Developed promotional and marketing materials to enhance guest engagement, and to drive sales.
  • Implemented policies and procedures related to customer service standards.
  • Developed comprehensive reports on operational efficiency and performance metrics.

Specialist

Consolidated Edison Company of New York
The Bronx, New York
01.2022 - Current
  • Coordinated project timelines with various departments to ensure alignment.
  • Provided support in the management of customer inquiries and service requests.
  • Generated reports to track performance metrics of team members.
  • Implemented a brand-new process for revenue collection.

Customer Service Representative

Consolidated Edison Company of New York
Brooklyn, New York
10.2019 - 12.2021
  • Handled customer inquiries through phone, email, and chat channels.
  • Collaborated with cross-functional teams to address service challenges.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

BBA - Marketing

Southern New Hampshire University
Hooksett, NH
05-2026

Skills

  • Project management
  • Market research
  • Customer service
  • Team collaboration
  • Stakeholder engagement
  • Coaching and mentoring
  • Operational enhancement
  • Data analysis
  • Proficient in CPMS, CC&B, ArcFM, Adept & Gas Central
  • Proficient in Microsoft Office and Power BI
  • Multitasking capacity

Certification

  • OSHA 30
  • NY Food Handlers
  • ServSafe

References

References available upon request.

Timeline

Hospitality Specialist

Aurify Brands
11.2023 - Current

Specialist

Consolidated Edison Company of New York
01.2022 - Current

Customer Service Representative

Consolidated Edison Company of New York
10.2019 - 12.2021

BBA - Marketing

Southern New Hampshire University

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