Mark Frederick
Summary
Confident leader aiming to leverage experience needing to adapt during difficult situations to produce a beneficial outcome for all parties involved to expand on an already thriving workplace. Utilizing knowledge gained from managing everything from workers, scheduling, inventory, and administrative duties to provide a competitive edge in the workplace. My purpose is to provide results and lead the charge for a mutually beneficial partnership.
Overview
10
10
years of professional experience
Work History
Hospitality Specialist
The ONE Group
07.2021 - Current
- Increased customer service ratings significantly through personable service.
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- Collaborated with various team members to meet guests' requests.
- Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently.
- Greeted and assisted 350+ guests every day and gathered information about each reservation.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Used Micros to record guests' check-ins and check-outs.
- Secured restaurant reservations by phone and on-site for guests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended products to customers, thoroughly explaining details.
Restaurant Manager
Earls Kitchen + Bar
11.2017 - 09.2020
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Led and directed team members on effective methods, operations and procedures.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Determined operational weak points and implemented corrective actions to resolve Covid-19 concerns and budget concerns to facilitate consistently high sales.
Bartender & Server
Earls Kitchen + Bar
11.2017 - 09.2020
- Broke records for average guest expenditure and surpassed my peers by upwards of 300% in sales. Held an average of $73 per guest for over a month.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Recruited and trained ~12 bartenders and barbacks.
- Waited on up to 150 customers at the bar and successfully navigated and lead the bar team throughout extremely challenging scenarios.
- Worked with POS system to place orders, manage bills, and organize workflow.
- Greeted and maintained relationships with regular customers.
Photographer
Self Employed
07.2014 - 09.2017
- Networked and marketed across social media & independent contractor websites.
- Orchestrated scheduling, preparation, organization, and execution of photoshoots. Including, but not limited to acquiring of any extra hired help, purchasing props, and managing finances.
- Performed advanced computer processing of images for assignments.
- Planned and prepared for all on-location and studio shoots.
- Proficient in multiple software programs such as lightroom, Adobe Photoshop, Adobe After Effects, Dropbox, and Powerpoint.
Education
Diploma & College Student - Business Management & Political Science
Foothill College
Los Altos, CASkills
- Business plan development
- Time management
- Effective interpersonal communication
- Scheduling
- Company event coordination
- Managing multiple projects
- Project Management
- Long-term business planning and execution
- Flexible Schedule
- Issue Resolution
- Team Leadership
- Verbal and Written Communications
- Sales and Upselling
Timeline
Hospitality Specialist
The ONE Group
07.2021 - Current
Restaurant Manager
Earls Kitchen + Bar
11.2017 - 09.2020
Bartender & Server
Earls Kitchen + Bar
11.2017 - 09.2020
Photographer
Self Employed
07.2014 - 09.2017
Diploma & College Student - Business Management & Political Science
Foothill College
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