JAN VILLEGAS
Los Angeles,CA
Summary
Hospitality Specialist experienced in managing guest relations, securing reservations, and coordinating events in high-volume environments. Improved customer satisfaction ratings through exceptional interpersonal communication and a customer-focused approach. Committed to enhancing operational efficiency while fostering positive relationships with guests.
Overview
9
9
years of professional experience
Work History
Hospitality Specialist
Winston Taylor
Los Angeles, California
11.2024 - Current
- Managed guest inquiries and provided exceptional customer service at all times.
- Facilitated a smooth arrival and departure experience for guests. check in and out of rooms and directed guests to facility amenities.
- Resolved guest complaints promptly, maintaining a positive company reputation.
- Provided highest quality customer service standards by anticipating customer needs.
- Implemented feedback systems to enhance guest experience and service quality.
- Coordinated events and meetings, ensuring all details aligned with client expectations.
- Assisted in developing hospitality training programs for new team members.
- Collaborated with vendors to secure supplies and maintain service standards.
- Facilitated communication between departments to streamline operations and services.
- Implemented policies and procedures related to customer service standards.
- Developed marketing strategies to promote hospitality services offered by the company.
- Reviewed feedback from customers regarding their experience with the organization's hospitality services.
- Provided exceptional customer service to enhance guest experiences and satisfaction.
- Coordinated conference room reservation, ensuring spaces were fully prepared with the appropriate equipment and materials.
- Delivered exceptional hospitality by greeting guests,supporting visitors and providing a professional workplace experience.
Hospitality Specialist
Covington & Burling
Los Angeles, California
08.2024 - 11.2024
- Managed guest inquiries and provided exceptional customer service at all times.
- Coordinated events and meetings, ensuring all details aligned with client expectations.
- Managed conference room setups and breakdown for meetings, executive presentations and corporate events.
- Performed routine inspections of conference rooms and common areas to maintain a polished, professional environment.
CONFERENCE SERVICES COORDINATOR
LOEB & LOEB
09.2022 - 06.2024
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately.
- Resolved customer issues and complaints to enhance service experience.
- Coached employees on daily tasks and problem-solving strategies.
- Inventoried and ordered office supplies to maintain availability of products.
- Addressed customer issues and complaints to enhance satisfaction.
- Improved team productivity with regular communication and progress updates.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Created, implemented and monitored filing systems for easy retrieval of records.
- Increased order accuracy by diligently checking incoming deliveries against invoices and promptly reporting discrepancies.
INTAKE COUNSELOR
TRU PATH
Los Angeles, USA
08.2017 - 08.2022
- Enhanced service quality through evaluations of counseling methods and implementation of improvements based on client and supervisor feedback.
- Facilitated smooth transitions between various service providers by coordinating care plans across multiple disciplines.
- Increased client satisfaction by delivering comprehensive intake assessments and effectively matching clients with suitable resources.
- Assisted clients in overcoming barriers by advocating for their needs within internal departments or external organizations.
- Assisted clients in overcoming barriers, advocating for their needs within internal departments or external organizations when necessary.
Education
Associate of Arts - Criminal Justice
Westwood College
Los Angeles, CAHigh School Diploma -
Culver City High School
Culver City, CASkills
- Event planning
- Event coordination
- Guest relations
- Concierge services
- Catering
- Setting reservations
- Customer Service
- Customer support
- Relationship Building
- Conflict resolution
- Team collaboration
- Work planning
- Schedule management
- Calendar management
- Staff Management
- Meeting management
- Multitasking
- Document Management
- File Organization
- Data Entry
- Document Scanning
- Case Management
- Microsoft Office
- Problem solving
- Strategic planning
- Communicating with clients
- Adaptability and dependability
- Coordinating events
- Room preparation
- Supplies ordering
- FLUENT IN Spanish
Languages
Spanish.
Timeline
Hospitality Specialist
Winston Taylor
11.2024 - Current
Hospitality Specialist
Covington & Burling
08.2024 - 11.2024
CONFERENCE SERVICES COORDINATOR
LOEB & LOEB
09.2022 - 06.2024
INTAKE COUNSELOR
TRU PATH
08.2017 - 08.2022
Associate of Arts - Criminal Justice
Westwood College
High School Diploma -
Culver City High School