Microsoft Office
Anthony Cromwell
Charleston,SC
Summary
Seasoned General Manager with a proven track record at Hyde Park Hospitality, excelling in leadership and computer proficiency. Spearheaded operational strategies, fostering customer and employee loyalty, and driving business growth. Skilled in collaboration and problem-solving, adept at mentoring teams for peak performance and operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Hyde Park Hospitality
01.2021 - Current
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Culinary Professional
Homegrown Hospitality
01.2017 - 01.2021
- Developed menus and meal plans which met personnel needs, utilizing available supplies and within budget restrictions.
- Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Trained and supervised cooking staff to expertly meet daily needs.
Dining Room Manager
Franke at Seaside
03.2014 - 11.2019
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
Education
Ph.D. - Business Administration/Strategy And Innovation
Capella University
Minneapolis, MN06.2027
Master of Science - Industrial And Organizational Psychology
Capella University
Minneapolis, MN12.2023
Bachelor of Science - Psychology
Capella University
Minneapolis, MN12.2021
Skills
- Collaboration: Implement active listening to discover employees' learning and working styles and use strategic reasoning to utilize those to drive quality guest experiences
- Interpersonal Communication: Coordinated with various departments to ensure seamless guest experiences, improving guest satisfaction scores by 10%
- Problem-Solving Skills- Resolved guest complaints efficiently, leading to a 95% satisfaction rate and positive online reviews
- Time Management: Managed a cross-functional team of 35 in driving quality hospitality, maintaining guest satisfaction scores in the top 20% of company performers
- Leadership and Motivation: Fostered a collaborative and motivated team culture by setting clear goals and celebrating milestones
- Computer Proficiency: Automated routine tasks using scripting languages, saving 10 hours per week of manual labor
Certification
- Google Project Management | Coursera
- Google Data Analytics | Coursera
- Lean Six Sigma Green Belt | Advanced Innovation Group Pro Excellence | Udemy
Software
Python
Excel Data Manipulation
Creative Problem Solving
Adobe Creative Cloud
Timeline
General Manager
Hyde Park Hospitality
01.2021 - Current
Culinary Professional
Homegrown Hospitality
01.2017 - 01.2021
Dining Room Manager
Franke at Seaside
03.2014 - 11.2019
Ph.D. - Business Administration/Strategy And Innovation
Capella University
Master of Science - Industrial And Organizational Psychology
Capella University
Bachelor of Science - Psychology
Capella University
- Google Project Management | Coursera
- Google Data Analytics | Coursera
- Lean Six Sigma Green Belt | Advanced Innovation Group Pro Excellence | Udemy
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