Anthony Cruz
Los Angeles,CA
Summary
Detail-oriented professional with experience in customer support and complaint resolution. Strong communication skills, both verbal and written, facilitate effective collaboration with team members and customers. Committed to enhancing customer experiences in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Sales Associate
Jumbo Sales Co.
Vernon, CA
02.2020 - Current
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Order Picker
RR Donelley
Compton, CA
03.2018 - 01.2020
- Excellent communication skills, both verbal and written.
- Collaborated with team members to complete picking tasks quickly and efficiently.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Worked with customers to pack items according to specific desires and requirements.
Education
High School Diploma -
Youth Opportunities Unlimited High School
Los Angeles03-2016
Skills
- Customer communication
- Experienced in addressing customer complaints
- Customer support
- Experienced in computer use
- Effective communication with colleagues
- Fluent in English and Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Jumbo Sales Co.
02.2020 - Current
Order Picker
RR Donelley
03.2018 - 01.2020
High School Diploma -
Youth Opportunities Unlimited High School