Anthony Curran
Puyallup,WA
Summary
Dynamic server with proven expertise in guest engagement and sales techniques, honed at BJ's Restaurant & Brewhouse. Excelled in upselling, enhancing sales numbers, and resolving complaints swiftly, ensuring customer satisfaction. Demonstrates exceptional customer service and adeptness in POS operation, embodying a strong work ethic and the ability to remain cool under pressure.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
BJ's Restaurant & Brewhouse
Puyallup, WA
06.2021 - Current
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods
Upsold high-profit items such ass appetizers and mixed drinks to enhance sales numbers
Server
Famous Dave's Bar-B-Que
Tacoma, WA
02.2019 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Associate of Arts - Computer Science
Pierce College
06.2019
High School Diploma -
Rogers High School
06.2017
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Sales expertise
- Sales Techniques
- Suggestive Selling
- Point of sale operation
- Adaptable and Flexible
- High Energy and Stamina
- Cool Under Pressure
Certification
AED and CPR certified
Timeline
Server
BJ's Restaurant & Brewhouse
06.2021 - Current
Server
Famous Dave's Bar-B-Que
02.2019 - 05.2021
High School Diploma -
Rogers High School
Associate of Arts - Computer Science
Pierce College