Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Accomplishments
Websites
Timeline
Generic

Anthony Da Silva

Pomona,CA

Summary

Experienced E-Commerce Assistant Lead with proven experience in customer service, as well as workplace and order organization. Strengths include being able to provide a great customer experience, meeting tight deadlines, and training new employees on the best practices for the job. Contributed to overall metrics and customer satisfaction significantly by meeting handoffs in under three minutes, as well as addressing customer concerns promptly. Reduced the number of customer complaints by keeping the workspace organized and efficient.

Overview

2
2
years of professional experience
1
1
Certification

Work History

E-Commerce Assistant Manager

Safeway
Vacaville, California
04.2025 - 08.2025
  • Supported order processing and fulfillment to ensure timely delivery.
  • Monitored website performance and reported issues to IT department.
  • Trained new team members on e-commerce software and best practices.
  • Maintained accurate records of sales data and customer interactions.

Online Personal Shopper

Safeway
Vacaville, California
12.2024 - 04.2025
  • Assisted customers in selecting fresh groceries and household items.
  • Communicated with customers about order statuses and delivery options.
  • Handled online orders and ensured accurate item substitutions.
  • Resolved customer inquiries and provided exceptional service promptly.

Courtesy Clerk

Safeway
Vacaville, California
08.2023 - 12.2024
  • Assisted customers with inquiries and provided product information.
  • Bagged groceries efficiently and ensured proper handling of items.
  • Maintained cleanliness in the checkout area and store front.
  • Managed shopping carts and assisted with their organization in the lot.
  • Provided excellent customer service by being friendly and courteous at all times.
  • Assisted with price checks, go-backs, and replenishing supplies.
  • Maintained frequent store sweeps.

Education

High School Diploma -

Pinole Valley High School
Pinole
06-2025

Skills

  • Customer service
  • Team training
  • Order fulfillment
  • Time management
  • Inventory management
  • Problem resolution
  • Workspace Organization
  • Team leadership

Affiliations

  • Cross Bearer at St. Joseph's Catholic Church (Vacaville)
  • Co-Lead of the Pinole Valley Christian Club
  • Vice President of the Pinole Valley High Engineering Academy (2024-25)
  • MESA (2024-25)
  • Filipino Martial Arts (2011-2021)
  • Student Martial Arts Instructor (2017-2021)

Languages

English
Native/ Bilingual
Spanish
Limited

Certification

  • OSHA 10 Certification
  • California Drivers License

Accomplishments

  • 5 Time Principal's Honor Roll Student
  • Graduated High School with Honors
  • Won Monthly Safety Champions Award at Safeway
  • Earned First Degree Black Belt in Filipino Martial Arts
  • Earned Green Belt in Brazilian Jiu-Jitsu

Websites

Timeline

E-Commerce Assistant Manager

Safeway
04.2025 - 08.2025

Online Personal Shopper

Safeway
12.2024 - 04.2025

Courtesy Clerk

Safeway
08.2023 - 12.2024

High School Diploma -

Pinole Valley High School

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