ANTHONY DELA CRUZ
Las Vegas,NV
Summary
Focused individual offering 7+ years of experience in the Hotel Casino industry with 5 years in Security Operations. Currently a Transportation Security Officer nearing 2 years in the field.
Overview
10
10
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
04.2022 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage and individuals.
- Assisted law enforcement officers during investigations involving airport security incidents or breaches.
- Maintained efficient work flow and processed travelers through the checkpoint by promptly and effectively performing necessary security procedures.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
- Operate x-ray and explosive trace detection machine to screen personal belongings for potential hazards and weapons.
- Monitored behavior and demeanor of travelers and staff to screen for suspicious activity.
- Authenticated boarding passes and all forms of identification to prevent fraudulent travel.
Security Assistant Manager
The Signature at MGM Grand
01.2020 - Current
- Oversee day to day operations of the department while assisting Officers during emergency situations
- Create and adjust daily/weekly schedules to shift needs
- Make executive decisions during high stress situations
- Work with local law enforcement and other government entities in completing investigative tasks and other operations
- Work with leadership from other departments to plan daily/weekly operations
- Ensure Officer's training is maintained and up to date
- Monitor and patrol all areas of property to ensure safety of guests and employees
- Act as first responder to emergency situations
- Resolve disputes and complaints involving guests or employees.
Security Officer
MGM Grand
07.2015 - 01.2020
- Monitor and patrol all areas of property to ensure safety of guests and employees
- Act as first responder to emergency situations
- Resolve disputes and complaints involving guests or employees Perform drops and transactions related to gaming
- Process and return of lost and found items to guests using Charger Back System
- Dispatch Officers to suspicious activities, disputes, medical events, and other duties
- Conduct investigations and write detailed incident reports
- Provide excellent guest service to all guests and employees of other departments.
Lead Sales Associate
MGM Grand
11.2014 - 07.2015
- Oversee transactions made by cashiers
- Greeted and provided excellent guest service to hotel guests and shoppers
- Ensured cashiers provided excellent guest service
- Resolved any complaints and disputes involving guests and employees
- Authorized returns and transactions that required supervision approval
- Assisted in training new cashiers and stock hosts
- Assisted cashiers in completing transactions
- Authorized orders to fill back stock
- Assisted cashiers and stock hosts with refilling missing stock in stores
- Maintained and refilled missing stock in stores
- Ensured all stores were cleaned and well stocked
- Performed cash, card, and room charge transactions.
Sales Associate
MGM Grand
01.2014 - 11.2014
- Greeted and provided excellent guest service to all guests entering the store
- Answered guests inquires regarding products
- Performed cash, card, and room charge transactions
- Ensured store was well stocked and cleaned for guest presentation
- Ensured back of store was stocked to fill missing items on sales floor
- Ensured all items in an order were present at time of delivery
- Organized back stock and placed products in proper area for easy finding and access.
Education
Bachelor in Criminal Justice -
University of Nevada Las Vegas
Las Vegas, NV01.2013
High School Diploma -
Las Vegas Academy
Las Vegas, NV06.2008
Skills
- Computer Literate
- Conflict Resolution
- Decision Making
- Dispatch
- Report Writing
- Customer Service
- Bilingual (English and Tagalog)
- Behavioral Analysis
- Baggage inspection
- Pat-down procedures
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
04.2022 - Current
Security Assistant Manager
The Signature at MGM Grand
01.2020 - Current
Security Officer
MGM Grand
07.2015 - 01.2020
Lead Sales Associate
MGM Grand
11.2014 - 07.2015
Sales Associate
MGM Grand
01.2014 - 11.2014
Bachelor in Criminal Justice -
University of Nevada Las Vegas
High School Diploma -
Las Vegas Academy