Anthony De La Rosa
Resorts World Casino
North Las Vegas,NV
8
years of professional experience
Proactive resort services professional with a focus on administrative efficiency and customer satisfaction. Known for strong attention to detail and effective problem-solving abilities, ready to enhance guest experiences and support operational success.
Work History
Resort Services Administrator
3 Years- Managed daily administrative operations, ensuring smooth workflow and efficient communication among departments.
- Responsible for department ordering, and expertly assists with booking all internal reservation requests from various executives, marketing, and entertainment.
- Handle incoming calls inquiries from guests regarding reservations, changes, and cancellations with a friendly and professional demeanor. Utilize our reservation system to make and modify reservations, while ensuring accuracy and attention to detail. Maintain an extensive knowledge of our resort locations, amenities, and services to assist guests in making informed decisions about their stay. Assist in handling and resolving any guest issues or concerns in a timely and efficient manner.
Concierge / Front Desk Receptionist
4 Years 9 Months- Facilitated guest check-in and check-out, luggage storage, and transportation arrangements to enhance guest experience. Respond to guest inquiries and requests in a timely and efficient manner, utilizing resources and knowledge to provide recommendations and assistance. Cultivated relationships with local businesses and vendors, enabling guests to access exclusive experiences and services. Coordinated reservations for guests at restaurants, shows, and entertainment venues to ensure seamless experiences. Maintain a professional and welcoming atmosphere for guests by upholding the standards and values of The Cromwell.
- Monitor all areas of the hotel, including the lobby, guest rooms, and public areas, to ensure safety and security standards are being followed. Stay up-to-date with the latest safety and security regulations and make appropriate recommendations for improvements. Communicate effectively with guests and answer any questions or concerns about safety and security. Strong observation skills and attention to detail. Excellent communication and interpersonal skills, able to remain calm and professional in stressful situations.
Education
High School Diploma
Skills
Customer service
Data entry
Administrative support
Attention to detail
Decision-making
Timeline
Resort Services Administrator
Resorts World Casino
09.2023 - CurrentRead More
Concierge / Front Desk Receptionist
The Cromwell Las Vegas Hotel & Casino
08.2018 - 05.2023Read More
Western High School
High School Diploma
Read More