Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ricky Kinkade

Birch Bay

Summary

Why I’m a Strong Fit for a Service Writer Role
I put this resume together specifically with the Service Writer role in mind, focusing on the experience that translates best to the position. I’m used to taking technical issues and explaining them in a way customers can actually understand. I’ve worked directly with customers in fast-paced, high-pressure situations and know how to keep things professional and clear. I also bring hands-on mechanical and electrical experience, which helps me understand what technicians are dealing with. On top of that, I’ve handled scheduling, coordination, and documentation, so I’m comfortable keeping everything organized and moving efficiently.

Overview

2
2
years of professional experience

Work History

Guest Services Supervisor - Semiahmoo Resort

Columbia Hospitality Inc.
Blaine
04.2024 - 02.2025
  • Oversaw daily service operations in fast-paced, customer-facing environment, ensuring smooth experience for guests
  • Acted as primary point of contact for guest concerns, resolving issues quickly and professionally
  • Coordinated across departments to ensure timely service completion—similar to managing repair timelines
  • Managed scheduling, reporting, and data entry systems to support operational efficiency
  • Achieved high customer satisfaction through effective communication and timely follow-up

Onboard Manager (Rail)(Seasonal)

Holland America Princess Alaska-Yukon Land Op.
Anchorage
04.2023 - 09.2023
  • Coordinated service delivery across departments, ensuring seamless operations
  • Managed staff scheduling and workflow, optimizing team performance
  • Supervised daily operations, resolving customer concerns to enhance service quality
  • Maintained compliance with safety and operational procedures

Education

Associate of Science - Electrical Science

Bellingham Technical College
Bellingham, WA

Skills

  • Customer relations
  • Service coordination
  • Team leadership
  • Scheduling & Workflow Management
  • POS Systems & Computer Software
  • Technical troubleshooting
  • Invoicing and estimates
  • Conflict resolution
  • Customer technician communication

Timeline

Guest Services Supervisor - Semiahmoo Resort

Columbia Hospitality Inc.
04.2024 - 02.2025

Onboard Manager (Rail)(Seasonal)

Holland America Princess Alaska-Yukon Land Op.
04.2023 - 09.2023

Associate of Science - Electrical Science

Bellingham Technical College
Ricky Kinkade