Otto Valdez

• Collaborated closely with other departments to meet guest needs and provide best possible experience.
• Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
• Supported team members by offering constructive feedback and coaching as needed.
• Reviewed upcoming events and planned for expected challenges. Incharged of Valet, Bell staff and Shuttle drivers.

I was incharge of the Bell Staff and Concierge

• Improved resolution time with effective problem-solving for customer complaints.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team. I received the employee of the year award and had an award name after me stating the Hospitality was my only bussines.