Anthony DeRita
Plantation
Summary
Savvy, confident and decisive Business and Operations Manager focused on honing strategic planning and leadership skills, developing diverse, cross-functional knowledge, and recruiting and cultivating top-flight talent. I am a results-producing management professional with extensive experience leading, customer-service and profit-generating operations through innovative merchandising, pricing and discounting, with a focus on quality assurance. At the core of every action I take is my steadfast dedication to top line growth and I am passionate about leveraging strategies to find solutions and achieve year-over-year growth.
Compassionate Educational, Guidance, and Career Counselor with background in assisting students and professionals in achieving academic and career goals. Skilled in developing personalized counseling strategies that address individual needs, strengths, and challenges. Effective communicator capable of fostering positive relationships with diverse individuals to encourage personal growth and career development. Made impactful contributions by implementing innovative guidance programs that increased student engagement and success rates.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Admissions Representative
Arizona College of Nursing
Fort Lauderdale
11.2022 - Current
- Communicate with prospective students, parents, and community through appointment, telephone, email, and other materials
- Welcomes prospective students by processing paperwork; interviewing applicants; arranging and conducting campus tours; conducting follow-up activities such as letter writing and phone-calling campaigns
- Maintains recruiting operations by following policies and procedures; reporting needed changes
- Adheres to all compliance and regulatory standards
- Maintain and develop professional interaction with a wide range of individuals and VIPs both internal and external
- Advises students and families regarding educational opportunities and options, admission and other requirements, policies and procedures as appropriate
- Assists each lead and/or inquiry to our college in an honest, caring, and thorough manner
- Conducts effective phone presentations and interviews with each candidate
- Increases percentage of enrollments and starts from leads through training, experience, and diligence of prospective student follow-up with the prospect through correspondence and routine phone conversations to provide assistance in the completion of the enrollment process
- Works cooperatively to provide appropriate data for purposes of reporting, institutional research, and institutional effectiveness
- Works to maintain the integrity of the student database (admissions to permanent records) in order to ensure complete accuracy for local records, as well as state, and federal reporting
Admissions Counselor
Southeastern College
West Palm Beach
11.2020 - 11.2022
- As an Admissions Counselor I provided advisement for prospective students on college admission, financial aid, and career exploration; determined proper qualifications to apply.
- During my tenure I built strong relationships and maintained high volume of telephone and email communication with students and communicated with potential students about admission requirements, financial aid options, and curriculum.
- I also interviewed and counseled new, transfer and re-entry students and provided unofficial assessment of what transfer credits may be accepted.
- I was successful at developing and adhering to an effective call strategy that included methods for gathering information and building rapport scheduling and conducting admissions interviews while managing student inquiries, having an in-depth understanding of the admissions process and protocol and partnering with multiple student-facing departments to ensure student success.
Admissions Counselor
Red Ventures
Miami/Fort Lauderdale
07.2016 - 03.2020
- I was successful at developing and adhering to an effective call strategy that included methods for gathering information and building rapport scheduling and conducting admissions interviews while managing student inquiries, having an in-depth understanding of the admissions process and protocol and partnering with multiple student-facing departments to ensure student success.
General Manager
K1 Speed
Fort Lauderdale
05.2013 - 07.2016
- I was accountable for managing the profitability while simultaneously increasing brand recognition and ensuring cashier personnel adhered to correct cash handling procedures.
- I oversaw a staff of 45 including, responsibility for Identifying and recommending opportunities for staff advancement as well as cases in need of retraining and/or disciplinary action.
- In addition I managed payroll including confirming written records, correcting errors and submitting final reports and handled preparation of cash drawers and deposits.
- I also expanded marketing and promotional presence of K1 Speed and maintained the highest standard of facility appearance.
Floor Supervisor
Tommy Bahama
Fort Lauderdale
01.2011 - 05.2013
- I was responsible for delivering end-to-end management of store operations for the Tommy Bahama "Relax" store in the exclusive Las Olas shopping district, managing a monthly budget of 38K and staff of 16.
- In addition I coordinated a full spectrum of daily business activities encompassing inventory control, advertising, pricing, merchandise displays, quality assurance, and vendor relations.
- I also was accountable for hiring, training and managing employees committed to delivering outstanding customer service, vital to increasing repeat business.
- I devised staff work schedules, oversaw store security, and conflict resolution and successfully reduced shrink percentage from 2.3% to 0.28% in first year of employment.
Assistant Store Manager
Starbucks
Fort Lauderdale
02.2010 - 05.2011
- As Assistant Store Manager I was accountable for day-to-day store operations of one of the busiest and highest-performing Starbucks stores in the Florida Market and managed workforce of 22 and oversaw a monthly budget of over $22K.
- I actively supported the store manager in implementing company programs by working directly with shift teams to execute action plans that meet operational and organization objectives.
- I was also responsible for hiring, training, developing, mentoring, and coaching team members.
- During my tenure I formulated forecasts for revenues and expenses and assisted with the management of the annual budget, developed strategic plans leading to improved services and increased sales and led team to increased Customer Voice (customer survey) scores from 78% to 92% over four months.
Aftersales/Frontline Manager, Call Center Supervisor
IKEA Group
Sunrise
01.1996 - 05.2009
- Supervises the call center team(s) to ensure that customer service support standards and company goals are achieved.
- Manages employee resources to ensure effective and efficient customer service is provided to the customers at all times.
- Trains, coaches, and motivates each employee towards growth and development to meet the company standards and requirements.
- Provides updates regarding escalations and resolutions to the Customer Service Manager.
- Evaluates employee performance, reviews and approves employee time sheets and time off requests, upholds company policy and conduct corrective actions.
- Monitor productivity of customer service representatives and generate reports.
- Monitor and review service calls to observe the customer service experience, subordinate statistics, and compliance.
- Monitor individual, team, and call center results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets.
- Assist in the formulation of targets for individuals and teams.
- Measure performance with key metrics such as call abandonment, calls waiting, etc.
- Provide communication and follow up to ensure representatives are fully informed of all new information related to work processes and company related issues.
- Answer questions and recommend corrective services to address customer complaints.
- Anticipate escalations and take over calls when needed.
- Determine work procedures, prepare work schedules and expedite workflow.
- Devise ways to optimize procedures and keep staff efficient and motivated.
- Ensure adherence to policies for attendance, established procedures, etc.
- Maintain harmony among workers and resolve grievances.
- Prepare composite reports from individual reports by subordinates.
- Keep management informed on issues and problems.
- Performs all other duties and responsibilities as required or requested in a timely and effective manner in accordance with established company policies.
Education
60 Credits Completed - General Studies
Baltimore Community College
Baltimore, MDSkills
- Retail & Call Center Management
- Entertainment Management
- Purchasing and Vendor Management
Certification
Jodi Glickman on Pitching Yourself
Timeline
Admissions Representative
Arizona College of Nursing
11.2022 - Current
Admissions Counselor
Southeastern College
11.2020 - 11.2022
Admissions Counselor
Red Ventures
07.2016 - 03.2020
General Manager
K1 Speed
05.2013 - 07.2016
Floor Supervisor
Tommy Bahama
01.2011 - 05.2013
Assistant Store Manager
Starbucks
02.2010 - 05.2011
Aftersales/Frontline Manager, Call Center Supervisor
IKEA Group
01.1996 - 05.2009
60 Credits Completed - General Studies
Baltimore Community College