SABRINA HEWITT
Jackson,USA
Summary
SABRINA HEWITT Patient Access Representative with 8+ years of experience in hospital and medical office settings. Proficient in clerical tasks, customer support, and CRM software, ensuring efficient office operations and excellent patient care. Demonstrates strong organizational skills and excels in maintaining a productive and compliant workplace.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Admissions Representative
Baptist Medical Center
Jackson, MS
11.2024 - Current
- Oversaw patient intake procedures to enhance operational efficiency.
- Gathered demographic and insurance information to streamline patient records.
- Secured required signatures to ensure compliance with protocols.
- Facilitated patient check-in processes for surgical and test procedures.
- Coordinated appointment and procedure scheduling to enhance operational efficiency.
- Collect co-pays, deductibles, and ensure appropriate financial arrangements are made.
- Maintain accurate patient records, ensure compliance with HIPAA regulations, and document all relevant information.
- Coordinate with other departments, including clinical teams, to ensure a smooth admission process.
- Streamlined emergency room admissions process, resulting in reduced patient wait times.
- Facilitated the training of new ER registrars, promoting best practices and adherence to hospital policies.
Retail Sales Associate
Bath and Body Works
Ridgeland, MS
03.2023 - 10.2025
- Processed customer transactions efficiently using POS systems.
- Assisted customers in product selection and provided exceptional service.
- Managed cash register, ensuring accurate cash handling and reconciliation.
- Implemented inventory management practices to ensure stock availability.
- Resolved customer inquiries and complaints promptly, enhancing satisfaction levels.
- Collaborated with team members to achieve sales targets consistently.
- Assisted customers with inquiries, enhancing overall shopping experience.
Sales Support Representative - Remote
Humana
05.2024 - 11.2024
- Ensure accurate and timely processing of sales and invoices, enhancing customer satisfaction.
- Draft comprehensive sales documentation, proposals, and contracts, supporting sales initiatives.
- Compile and report precise statistics through standard calculations, aiding decision-making.
- Conduct thorough research on customer accounts and industry trends, bolstering sales efforts.
- Maintain up-to-date customer records, ensuring seamless communication and service.
- Provide responsive customer service, addressing inquiries and complaints while maintaining strong relationships with internal and external stakeholders.
Patient Access Representative I
St. Dominic's Hospital
Jackson, MS
04.2023 - 03.2024
- Greet and assist patients, ensuring a welcoming environment and smooth check-in process.
- Manage all incoming and outgoing mail and packages, streamlining office communication.
- Scheduled, canceled, and rescheduled patient appointments efficiently, optimizing time slots and reducing wait times.
- Coordinated with other medical professionals for pre-operative procedures and therapies for patients.
- Coordinate office activities to maintain an organized and productive workplace.
- File and scan important documents accurately, ensuring easy retrieval and compliance.
Learning Specialist
Alorica
Jackson, MS
01.2016 - 04.2023
- Provided customer service for Entergy, explaining bills, setting up new services, and managing transfers.
- Led new hire training for utility client, mentoring 15-35 agents per class. Streamlined onboarding process, enhancing team efficiency and client satisfaction. integration into company processes. training with client needs. and reduced scheduling conflicts.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to streamline processes and enhance overall operational efficiency.
- Evaluated training effectiveness through feedback and assessments, driving continuous improvement.
- Collaborated with management to align training strategies with organizational goals and objectives.
- Leveraged learning management systems to track progress and optimize training delivery methods.
Education
Diploma - undefined
Lanier High School
Jackson, MS12.2014
Skills
- Retail Sales
- CRM Software
- Microsoft Publisher Customer Relationship Management
- Marketing Hospital Experience
- Customer Service Epic Health System
- Clerical Experience Epic
- Medical Office Experience
- Excel CNA
- Typing Organizational Skills
- Customer Support Sales
- Supervising Experience Medical Records
- Customer Care Call Center
Certification
CNA
Timeline
Admissions Representative
Baptist Medical Center
11.2024 - Current
Sales Support Representative - Remote
Humana
05.2024 - 11.2024
Patient Access Representative I
St. Dominic's Hospital
04.2023 - 03.2024
Retail Sales Associate
Bath and Body Works
03.2023 - 10.2025
Learning Specialist
Alorica
01.2016 - 04.2023
Diploma - undefined
Lanier High School