Anthony De Rosa

• Handled client accounts and verified compliance with regulatory standards.
• Informed clients of policies and procedures.
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

• Coordinated executive schedules, prioritizing appointments and optimizing time management for senior leadership.
• Managed correspondence, ensuring timely communication and follow-up on critical matters for executive team.
• Assisted in budget tracking and expense reporting, contributing to accurate financial oversight for departmental projects.
• Streamlined office operations through implementation of new scheduling software, reducing administrative workload significantly.
• Handled confidential and sensitive information with discretion and tact.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Answered high volume of phone calls and email inquiries.
• Developed and maintained electronic filing systems, improving document retrieval efficiency by 30%.

• Implemented innovative teaching strategies to enhance student engagement and retention.
• Developed and delivered engaging lesson plans tailored to diverse learning styles.
• Facilitated classroom discussions that encouraged critical thinking and student participation.
• Assessed student progress through regular evaluations and provided constructive feedback.
• Tested students to assess progress and adapted learning plans in alignment with performance.

* Secured legal entitlements for commercial construction projects in several western states; negotiated contract terms while building new business

* Provided entitlement services for clients looking to build or remodel for commercial use based upon knowledge of planning and building code.

Managed client accounts, ensuring satisfaction and retention through effective communication and service delivery.

Developed strategic account plans, aligning client needs with company offerings to drive sales growth.

Analyzed market trends to identify opportunities for account expansion and improvement of service solutions.

Supported daily tasks for senior executives, including the regional vice president, director of finance, director of sales, director of human resources, and director of customer service.

* Created and provided monthly Sales Reports

*Managed and distributed company training manuals to clients

TESOL/TESL/TEFL Certification (Teaching English as a Second / Foreign Language