Anthony Desadier
Chicago,IL
Summary
Results-driven operations leader with extensive management experience overseeing high-volume business operations, team performance, customer experience, financial results, and regulatory compliance. Proven ability to lead large teams, manage budgets and controllable expenses, resolve customer concerns, maintain operational standards, and improve underperforming locations. Known for strong organization, accountability, problem-solving, and relationship-building skills. Seeking to transition these transferable leadership strengths into residential property management and leasing operations.
Overview
7
7
years of professional experience
Work History
Restaurant General Manager
Taco Bell
Chicago, IL
08.2024 - Current
- Ensured compliance with health, safety and sanitation standards.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Scheduled staff shifts and monitored labor costs.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
- Oversaw food preparation, production and presentation according to quality standards.
- Managed busy and highly popular restaurant with professional, well-trained staff.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Analyzed financial statements and prepared budgets for the restaurant.
GENERAL MANAGER
Freddy's Frozen Custard & Steakburgers
Chicago, IL
08.2023 - 08.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction
- Established and maintained effective communication with staff members to ensure efficient operations
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation
- Created a positive work environment by developing team building activities that encouraged collaboration among departments
- Ensured compliance with local health department regulations regarding food safety standards
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals
- Conducted regular meetings with senior management team to review progress against established objectives
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization
SR. OPERATIONS MANAGER
Petco Animal Supplies Stores Inc.
, IN
01.2022 - 08.2023
- Developed and implemented operational strategies to improve efficiency and reduce costs
- Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow
- Managed personnel including recruitment, training, scheduling, performance reviews and disciplinary actions
- Analyzed data to identify trends in production output, customer satisfaction levels and labor costs
- Ensured compliance with safety regulations and company policies and procedures
- Maintained up-to-date knowledge of industry trends and best practices related to operations management
- Assigned tasks to staff members based on their skill sets and availability
MANAGER OF OPERATIONS
Chick-fil-A
, IL
06.2022 - 03.2023
- Developed and implemented operational policies and procedures to ensure efficient business operations
- Created and managed budgets for operational departments and monitored progress against goals
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance
ASSISTANT STORE MANAGER
Panda Express
, IL
10.2019 - 05.2022
- Hired and onboarded team members to meet immediate and expected demand
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction
- Analyzed, compiled and presented statistical, financial and production processing reports to senior leadership
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control
- Delivered positive customer experiences by implementing effective quality assurance practices
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Improved morale and management communication by creating employee recognition and rewards practices
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate
Education
High School Diploma -
Hillcrest High School
Country Club Hills, IL05.2021
Skills
- Financial and cash flow analyses
- Health and safety compliance
- Performance reporting
- Process improvement strategies
- Staff training and development
- Data evaluation
- Team Building/Leadership
- Cross-functional communication
- Staff retention
- Dedicated
- Goal attainment
- Technology
- Organizational Management
- Staff development
- Business development understanding
- High-pressure environments
- Quality assurance and control
- Business and Operations Management
Timeline
Restaurant General Manager
Taco Bell
08.2024 - Current
GENERAL MANAGER
Freddy's Frozen Custard & Steakburgers
08.2023 - 08.2024
MANAGER OF OPERATIONS
Chick-fil-A
06.2022 - 03.2023
SR. OPERATIONS MANAGER
Petco Animal Supplies Stores Inc.
01.2022 - 08.2023
ASSISTANT STORE MANAGER
Panda Express
10.2019 - 05.2022
High School Diploma -
Hillcrest High School