Anthony Diaz
Houston,TX
Summary
Dedicated professional with strong problem-solving abilities and a focus on regulatory compliance. Experienced in training staff, monitoring prescription accuracy, and resolving customer inquiries to support seamless pharmacy operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens
Houston
02.2018 - Current
- Dispensed medications accurately, ensuring compliance with safety protocols and regulatory guidelines.
- Managed inventory levels, performed stock checks, and coordinated orders to maintain optimal supplies.
- Assisted pharmacists in patient consultations, providing medication information and answering inquiries effectively.
- Trained new staff on pharmacy procedures, enhancing team performance and service delivery standards.
- Implemented workflow improvements to increase efficiency in prescription processing and customer service interactions.
- Monitored prescription accuracy through rigorous quality checks, reducing errors and enhancing patient safety.
- Collaborated with healthcare professionals to ensure seamless patient care through effective communication and teamwork.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Supervised daily pharmacy operations, ensuring compliance with regulatory standards and company policies.
- Trained and mentored junior technicians, enhancing team performance and service quality.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Resolved third-party billing, computer system and customer service issues.
- Entered and processed patients' prescriptions into internal system.
Customer Service Representative
Walgreens
Houston, TX
02.2017 - 02.2018
- Resolved customer inquiries efficiently, ensuring high satisfaction rates.
- Managed cash register operations, processing transactions accurately and swiftly.
- Assisted in training new staff on customer service protocols and company policies.
- Implemented process improvements that streamlined workflow and reduced wait times.
- Guided patients through complex healthcare processes, ensuring seamless service delivery.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Wisdom High School
Houston, TX05-2017
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Insurance billing
- Team collaboration
- Workflow optimization
- Insurance verification
- Advanced math skills
- Drug inventory control
- Billing and coding
- Medication dispensing
- Customer service
Certification
- Licensed [Job Title] - [Timeframe]
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Certified Pharmacy Technician
Walgreens
02.2018 - Current
Customer Service Representative
Walgreens
02.2017 - 02.2018
High School Diploma -
Wisdom High School