Dynamic Merchandise Manager at St. Johns Golf & Country Club with a proven track record in enhancing product visibility and driving sales growth. Skilled in inventory management and customer service, I excel at exceeding expectations and fostering team collaboration to achieve promotional success. Recognized for efficient operations and the highest level of customer satisfaction.
Overview
12
12
years of professional experience
Work History
Merchandise Manager
St. Johns Golf & Country Club
12.2018 - Current
Enhanced product visibility by creating eye-catching displays that captured customer interest and promoted sales growth.
Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and exceeding expectations whenever possible.
Coordinated buying plans with Director of Golf and area representatives to ensure a smooth flow of product coming in that does not exceed budget.
Conducted regular price audits to maintain accurate pricing information for all products on display.
Assisted with staff training initiatives, improving overall team performance and productivity in the workplace.
Collaborated with team members to execute promotional events, resulting in increased sales and customer engagement.
Supported store management in daily operations such as scheduling staff shifts, handling cash registers, processing returns, or placing special orders.
Responsible for ordering and receiving all staff uniforms for the golf department in a timely manner.
Directed and coordinated tee gifts for large member events.
Managed large corporate outings including setup, announcements and prizing.
Efficiently ran weekly member games powered by Golf Genius.
Installer
Specialty Mirror & Bath
08.2015 - 06.2016
Installed complete frameless showers, mirrors and california closets.
Operated tools, equipment, and machinery according to safety standards.
Shift Lead
Wawa Food Markets
05.2014 - 07.2015
Completed store opening and closing procedures and balanced tills.
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Ordered and received all merchandise within storefront.
Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Data Entry Specialist
ROI Companies
06.2013 - 05.2014
Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
Compiled data and reviewed information for accuracy prior to input.
Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
Education
Bachelor of Arts - Graphic Design
Thomas Jefferson University
Philadelphia, PA
Associate of Business Administration -
The Golf Academy of America
Myrtle Beach, SC
12-2018
Skills
Customer service & relationship building
Staff Management
Inventory & budget management
Merchandise planning & presentation
Exceeding deadlines & expectations
Critical thinking
Conflict resolution
Multitasking
Timeline
Merchandise Manager
St. Johns Golf & Country Club
12.2018 - Current
Installer
Specialty Mirror & Bath
08.2015 - 06.2016
Shift Lead
Wawa Food Markets
05.2014 - 07.2015
Data Entry Specialist
ROI Companies
06.2013 - 05.2014
Bachelor of Arts - Graphic Design
Thomas Jefferson University
Associate of Business Administration -
The Golf Academy of America
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